QRS (Quality Recording Solutions) Offer You Top Ideas About Voice Loggers In Birmingham, AL
Our main mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety experts. We would like to do these through individualized and friendly services. These things could be possible due to our up-to-date, inexpensive and reliable voice and data recording samples meant for public safety and support companies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to handle and provide the demands of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that looking after a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been focusing on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company actually begins on the culture and personal relationships with the clientele. We can undoubtedly offer unparalleled technical and individualized customer service while we are doing what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support for the products for 7 years.
You must check our website to understand more about us, the products that we offer and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our customers and he is also the one that handles our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could offer the demands of the customers all enough time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he sees that a playback may help somebody.
The Products:
Eventide
If you'd like to discover an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use over the help of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is currently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to enhance their software constantly and they can always do this regularly to make sure that they're going to meet the demands of buyers. If you want to know more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could enable you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of related calls on the saved incidents since every incident will absolutely be managed through a dedicated tab together with its graphical timeline view. This may definitely be an incredible way to deal with different incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and enable you to develop a complete set of appropriate media or calls. If you would like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as customers. We always consider your satisfaction above all else and we are going to do everything to be sure that you are going to be pleased and your units could be properly installed. We also have the best engineers that take pride in their wonderful service and product installation in Vicksburg, MS.
We also have service departments that are ready to handle your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have an expert system.
Service
Quality Recording Solutions will offer the multiple service agreements in Huntsville, AL to suit the needs of the agency. Our offerings typically fall into 3 categories, but we will offer custom maintenance plans that would fit the requirements of the clients.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There may also be software improvements and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software updates may be available and 24/7 monitoring. You will not need to consider the parts and labor because they are all included.
Training
Quality Recording Solutions will be able to permit you to provide complimentary web training throughout the warranty period to make sure that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to be sure that you're confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. You must call us right now to learn more.