Quality Recording Solutions Provide Very Best Suggestions About Call Loggers In Jacksonville, FL
Our main mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety professionals. We would like to do these through customized and friendly services. These things could be probable because of our up-to-date, inexpensive and reliable voice and data recording samples meant for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we definitely have the best equipment to deal with and provide the needs of companies in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has preserved all its core values and provided work balance for all its employees.
This is the primary reason why the business has been flouring for all these years. We know that to be able to provide better quality service and customer relations, we need to have a happy and satisfied team of specialists. We've got more than 40 years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the business will start on the culture and personal relationships with your consumers. We can unquestionably offer unparalleled technical and individualized customer service while we're providing what we do. We're going to always keep our growth targeted and deliberate and we will also concentrate on quality.
We have been giving a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support and parts for longer than 7 years.
You may check out our website to understand more about us, our product and the services that we offer. We could also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving several companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably a fantastic leader and he has brought a lot of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the requirements of the buyers and he is also the one who deals with our team to be sure that everything can be effectively implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give great services to consumers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology could be up-to-date and efficiently running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can surely help someone else.
The merchandise:
Eventide
If you want to find an simple to use recording solution that is secure and reputable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really easy to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software constantly and they do this regularly to ensure that they can meet the demands of consumers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of connected calls on the saved incidents since every incident will surely be managed through a committed tab along with its graphical timeline view. This can allow you to deal with multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of relevant media or calls. If you would like this make this easier, incidents can be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the products that we are delivering and also the personal experience as customers. It is vitally important to fulfill our customers and we're going to do everything to make certain that you will be pleased and your units could be correctly installed. We have skilled field engineers that takes pride in their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Chattanooga, TN to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You need to also anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be some software updates included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the clients would pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can also provide complimentary web training throughout the warranty to period to make certain that you and the team could be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the merchandise that we are giving so we're going to do what we can to ensure that you may be confident in using these tools and make it an asset for your agency.
To make this probable, we can provide you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We also provide reconditioned systems that are refurbished to the main performance specifications. To know more about this, call us at this time.