Quality Recording Solutions Provide Reliable Guidance On Telephone And Radio Loggers In Augusta, Georgia
Our mission here at Quality Recording Solutions is to help to make the communities a safer place, aid the public safety experts and to achieve all this through individualized and friendly services. We might make it probable by offering you affordable, effective, improvements and reliable voice and data recording samples to public safety and also support companies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we have everything that you need to offer the needs of businesses in Tallahassee, FL.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business has always been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they know that looking after a happy and satisfied team of professionals can offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We will offer the best individualized and technical customer service while doing what we can do. We are going to always keep our growth deliberate and concentrated and we're going to concentrate on the quality of the services as well. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
QRS is currently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you would like to learn more about this, you can check our website. Our services and products can also be found there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We are providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he offer the needs of the clients and also the one who deals with our team to make certain that everything will be implemented appropriately.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can easily know and provide the needs of the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known as a multi-tasker and he guarantees that our technology would be up-to-date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can absolutely help somebody else.
The items:
Eventide
Are you searching for an simple to use recording solution that is secure and reputable? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are really simple to use through the assistance of MediaWorks software that you could access over the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously frequently to ensure that they could meet the demands of the buyers. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You could unquestionably talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would allow you to connect your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also enable you to organize groups of related calls on the saved incidents since every incident will certainly be managed through a focused tab along with its graphical timeline view. This may permit you to deal with multiple incidents in one screen.
When additional calls are located, they'll be copied in an existing incident and also enable you to develop a complete set of appropriate calls or media. If you would like to have an easier time, the incidents can be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we are always devoted to the items that we supply and also your personal experience as buyers. Your satisfaction is always essential to us and we are going to do everything to make sure that you'll be pleased and your units will be installed appropriately. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Meridian, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. You can even expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There could be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring can be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will be able to offer complimentary web training throughout the warranty period to make sure that your team can have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the items so we will be sure that you are confident in using the tools. We are going to also make sure that we can offer on-site training at enough time of installation and provide web-training on the first-year warranty and while it is under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You may call us to learn more about this.