QRS (Quality Recording Solutions) Provide Very Best Advice About Voice Loggers In Biloxi, MS
Our main mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety experts. We wish to achieve all these through individualized and friendly services. All of these can be feasible through our updated, trusted and inexpensive voice and data recording solutions for all the public safety and support businesses found at the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to handle and offer the needs of companies in Albany, GA.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has always been centered on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that taking care of a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation is actually on the culture and personal relationships with our customers. We will offer the best customized and technical customer service while doing what we can do. We always keep our growth focused and intentional and we can focus on the quality of the services. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
QRS is presently assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
You could check your site to understand more about this. Our products and services are all there so you may check it out.
We're also proven to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and giveaways.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the demands of our clients and he is also the one that deals with our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to give the best for the consumers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up-to-date and make certain that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he understands that the playback of a call will help somebody.
Our Products:
Eventide
Do you would like to search for a secure, reliable and simple to use recording solution? You do not have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are incredibly easy to use over the MediaWorks software and it could be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software on a regular basis to help meet the demands of the consumers and at QRS keep the system updated.
To learn more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You can call us now if you really need to set up a live demo of the product and we are going to show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will undoubtedly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You may access this over the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident can then be managed on a dedicated tab along with its very own graphical timeline view. This may enable you to deal with multiple incidents in one screen.
When the additional calls are located already, they'll definitely be copied through an existing incident and permit you to build-up a complete set of related media or calls. To ensure that it will be easier in the future, incidents could be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as clients. We always pay attention to your satisfaction above all else and we're going to do everything to ensure that you'd be pleased and your units will be correctly installed. We also have skilled engineers that take pride in their wonderful service and product installation in Gainesville, FL.
We also have service departments which are ready to handle your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a professional system.
Service
Quality Recording Solutions may offer the multiple service agreements in Jackson, MS to suit the needs of the agency. Our offerings typically fall into 3 categories, but we may offer custom maintenance plans which could fit the needs of consumers.
Standard
The standard agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you could expect that there could be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. There will also be software updates and remote monitoring. With this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it may cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates will undoubtedly be available and 24/7 monitoring. You'll not need to take into account the parts and labor since they are all included.
Training
Quality Recording Solutions can permit you to offer complimentary web training through the warranty period to make certain that the team would have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to make certain that you are confident in using the tools. We are going to be sure that we can offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the main performance specifications. You may call us to understand more about this.