QRS (Quality Recording Solutions) Give Us Excellent Guidelines On Voice Loggers In Knoxville, Tennessee
Our principal mission at Quality Recording Solutions is to help provide a much safer community for all and to support public safety professionals. We would like to do these through customized and friendly services. All of these can be feasible through our up-to-date, reliable and inexpensive voice and data recording samples for all the public safety and support agencies located at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we certainly have the best equipment to take care of and provide the needs of agencies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They fully understand that taking care of a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been concentrating on this aspect.
We've got more than 4 decades of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with the clientele. We are going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth targeted and intentional and we will be focusing on quality. We've got been providing a terrific product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the merchandise for 7 years.
You must check our website to understand more about us, the products that we offer and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite advice that he usually gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is very committed to meet the requirements of the clients with the best ability that he can muster and he deals with our team to make certain that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the items that we offer can meet the needs of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is an incredible multi-tasker and he may also keep our technology updated and be sure that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he knows that it will help other individuals.
Our Products:
Eventide
Do you want to find a recording solution that's easy to use, secure and reputable? You don't have to look elsewhere since the Eventide recording solution is what you're searching for!
These recorders are really simple to use through the help of the MediaWorks software and it will be accessible on the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the clients and also the QRS will keep the system updated.
If you'd like to learn more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You may contact us if you would like to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service could also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You'll be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. The incidents can be managed with a devoted tab together with a graphical timeline view. This will allow you to control multiple incidents in only one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you would like to make certain that it is going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of buyers. We consider your satisfaction more than anything else and we're going to do everything to be sure that you will be pleased and your units could be installed.
We have skilled engineers that are very professional and they offer great service and product installation in Dothan, AL.
We have service departments which are already ready to deal with the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Meridian, MS to help suit the requirements of the agency. Our offers typically fall into 3 groups, but we could make custom maintenance plans based on your needs.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software improvements can be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will be able to enable you to offer complimentary web training during the warranty period to make sure that the team can be knowledgeable to use the software. We always want you to enjoy this experience with the items so we will do everything to be sure that you're confident in using the tools. We're going to make sure that we can offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you need to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their telephone recorder as technology ages. You may call us to understand more about this.