QRS (Quality Recording Solutions) Offer Us Excellent Help Covering Digital Logging Recorders In Pensacola, FL
Our primary mission at Quality Recording Solutions is to provide a much safer community for everybody and to also support public safety specialists. We want to do all these with the usage of customized and friendly services and all of it will be probable with our updated, affordable and trusted voice and data recordings meant for public safety and support companies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the agencies in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that taking care of a satisfied team of experts can provide higher quality service and customer relations.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually starts on the culture and personal relationships with clientele. We can surely offer unparalleled technical and customized customer service while we are doing what we do. We always kept our growth intentional and focused and we're concentrating on quality. We have been supplying a great product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support for these products for 7 years.
You should check our website to learn more about us, the products that we provide and the services that we offer. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Area
We are serving different companies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and creates surveys to installation and training.
He is very committed to meet the requirements of the consumers with the best ability that he can muster and he handles our team to ensure that everything will be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will always meet the needs of our customers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology could be updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work as he sees that the playback of a call may help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and reliable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are really easy to use over the help of the MediaWorks software and it's going to be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we are QRS will keep your system up-to-date.
To find out more about MediaWorks, you can always read it on the MediaWorks tab to learn about the capabilities of this software. You could contact us if you'd like to set up a live demo of the product and we are going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that could surely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to the NexLog Recorder. You can access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of associated calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This may enable you to control multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To make sure that it'll be easier, incidents can always be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you'll be pleased and your units will be installed. We also have the best engineers that take pride in their great service and product installation in Gainesville, FL.
We also have service departments that are prepared to manage your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Tupelo, MS to suit the demands of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we're going to be able to create custom maintenance plans which will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You may even anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to ensure that the team may have the knowledge to make use of the software. We want you to enjoy the use of our products so we will ensure that you'll be confident to use these tools. We will offer you with on-site training at the time of installation and provide web-training through the first-year warranty and while it's under service contract.
On these sessions, you and your team could be guided throughout the process and learn the features of the software. Our primary goal is to help you use the product without difficulty and understand all the features that it can provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the original performance specifications. To learn more about this, call us today.