Quality Recording Solutions Offer Very Best Info On 911 Recorders In Pensacola, Florida
Our primary mission at Quality Recording Solutions is to offer a more secure community for everyone and to also support public safety professionals. We want to do all these with the usage of customized and friendly services and all of it is going to be probable with our up-to-date, inexpensive and reliable voice and data recording solutions meant for public safety and support agencies situated in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we have everything that the agencies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully know that nurturing a happy and fulfilled team of professionals can help bring better quality service and customer relations so they've got been centering on this aspect.
We have over 4 decades of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the business actually begins on the culture and personal relationships with the clients. We can certainly provide unparalleled technical and personalized customer service while we are doing what we do. We always kept our growth deliberate and targeted and we're centering on quality. We've got been giving an incredible product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You could check out our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We are offering our services to different agencies located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're certainly excited to offer terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite advice that he typically gives is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to manage customer experience from the initial planning and also makes surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything can be appropriately implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time because he can easily know and provide the demands of the buyers.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that it would help other individuals.
The merchandise:
Eventide
Do you would like to search for an simple to use recording solution that is both reliable and secure? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you can also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually on a regular basis to make sure that they can meet the demands of the clients. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. You can also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service which will absolutely enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You are going to be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. The incidents will be managed with a devoted tab along with a graphical timeline view. This can permit you to control multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to create a complete set of appropriate calls or media.
If you'd like to make certain that it'll be easier, incidents can be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as customers. We pay attention to your satisfaction and we will do everything to guarantee that you'd be pleased and your units can be installed. We also have skilled engineers that take pride in their terrific service and product installation in Lake City, FL.
We even have service departments which are ready to manage your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings frequently fall into 3 groups, but we can offer custom maintenance plans that could fit the needs of consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also expect software updates and 24/7 remote monitoring and the service can be charged outside of the corporation hours.
Telephone/Remote
This service agreement will absolutely cover remote support and offer access to the help desk. There can also be software updates and remote monitoring. With this type of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates might be available and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can also provide complimentary web training during the warranty to period to make sure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make certain that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this possible, we can offer you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you may maintain the performance of your radio recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You are going to be able to contact us to know more info on the service.