Quality Recording Solutions Provide Good Guidelines Covering Eventide Recorders In Pensacola, Florida
Our primary mission at Quality Recording Solutions is to offer a much safer community for everybody and to also support public safety specialists. We want to do all these with the use of customized and friendly services and all of it is going to be probable with our up-to-date, affordable and trustworthy voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we already have the tools to handle companies in Macon, GA.
The History And Culture Of The organization
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization has preserved all its core values and provided work balance for all its employees.
This is actually the explanation why the organization has long been flourishing through the years. We know the looking after a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the company begins on the culture and personal relationships with the consumers. We will offer unparalleled technical and customized customer service while we offer what we do. We will always keep our growth targeted and intentional and we are going to also focus on quality.
We've got been giving a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for longer than 7 years.
You can check out our website to understand more about us, our product and the services that we offer. We could also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the requirements of the customers and he is also the one who handles our team to ensure that everything will be appropriately implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to offer the best for the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology updated and ensure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work as he knows that the playback of a call may help somebody.
The merchandise:
Eventide
If you need an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use over the help of MediaWorks software and you can access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to enhance their software consistently and they can always do this regularly to make sure that they will meet the demands of buyers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. When you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This may let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would permit you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of associated calls on the saved incidents since every incident will certainly be managed through a dedicated tab together with its graphical timeline view. This can enable you to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you want to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our clients. We always pay attention to your satisfaction and we will do the best that we can to make certain that you'll be pleased with the units.
We have the best engineers that may provide wonderful service and product installation in Athens, GA.
We've got service departments that are already ready to deal with the system along with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you can have a specialist system.
Service
Quality recordings can offer multiple service agreements in Pensacola, FL to help suit the demands of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that might fit the requirements of the customers.
Normal
The normal service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could expect software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. This means that it'll cover the service and full access to the help desk 24 hours a day and 7 days every week. The Software improvements will be available as well as 24/7 monitoring. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to offer web training through the warranty period to be sure that you and your team would know how to use your software.
We're going to always want you to enjoy the experience with the items that we are providing so we will do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will make sure that we will offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During the sessions, you and the team will be guided over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you could contact us at this time.