Quality Recording Solutions Provide Us Top Info About Digital Logging Recorders In Birmingham, Alabama
Our mission at Quality Recording Solutions is to actually offer a much safer community for everybody and to support public safety experts. We wish to do these with the aid of individualized and friendly services. These things will be possible due to our up-to-date, affordable and dependable voice and data recordings meant for public safety and support agencies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we definitely have the best equipment to handle and offer the requirements of organizations in Macon, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization maintained its values over the years and their dedication to the tough work and work balance of their employees.
For all these years, the corporation has flourished because of these values. We know the looking after a satisfied and happy team of specialists can bring higher quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the business would really begin on the culture and personal relationships with the clientele. We can provide unparalleled technical and individualized customer service while we provide what we do. We've got always kept our growth concentrated and deliberate and we are always focusing on quality above all else.
We have been providing an incredible product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support and parts for longer than 7 years.
You could take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the help of giveaways and contributions to customer websites and festivities.
Service Area
We're serving different companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the requirements of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time since he can effortlessly know and provide the needs of the customers.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in because he already understands that a playback might help someone else.
Our Products:
Eventide
Do you want to look for a secure, trustworthy and easy to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are looking for.
These recorders are very simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software on a regular basis to help meet the demands of the clients and at QRS keep the system up to date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to find out about the capabilities of this software. You can contact us if you would like to set up a live demo of the product and we will show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and get data like geo-location and call routing logs. This may enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of linked calls on the saved incidents since every incident will certainly be managed through a dedicated tab along with its graphical timeline view. This can certainly be a terrific method to deal with different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'll like this make this easier, incidents may be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we will do anything to be sure that you would be pleased with our products.
We undoubtedly have the best and the most skilled engineers that could offer great service and product installation in Waycross, GA.
We currently have service departments that are prepared to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to make certain that you could get a professional system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings normally fall into 3 groups, but we can provide custom maintenance plans that would fit the needs of the buyers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This service agreement will certainly cover remote support and offer access to the help desk. There will also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training during the warranty period to make sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the products so we are going to be sure that you're confident in using the tools. We will make sure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your voice logger as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.