QRS (Quality Recording Solutions) Provide You Best Guidelines Covering Digital Logging Recorders In Hattiesburg, MS
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety experts. We wish to do all these with the use of personalized and friendly services and all of it is going to be possible with our updated, affordable and trusted voice and data recordings meant for public safety and support agencies situated in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we have everything that the companies in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the reason why the corporation has long been flourishing over the years. We know that taking care of a happy and fulfilled team of experts may lead to better quality service and customer relations. We have more than forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business starts on the culture and personal relationships with the clientele. We can offer unparalleled technical and personalized customer service while we do what we do well. We're going to always keep our growth concentrated and intentional and we're going to also concentrate on quality.
We've got been giving an incredible product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to give support and parts for more than 7 years.
You may take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are currently giving services to different companies located in Georgia and Alabama and we are continually expanding towards Florida, Tennessee and Mississippi. We are undoubtedly excited to offer fantastic quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is devoted to his work and he offers the demands of the consumers. He is also the one that guarantees that everything could be effectively implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can easily know and provide the requirements of the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology can be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he understands that the a playback of a call can surely help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that is simple to use, secure and reliable? You don't have to look elsewhere because Eventide recording solutions is what you're searching for.
These recorders are really easy to use over the help of the MediaWorks software and it will be accessible on the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system up to date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to find out about the capabilities of this software. You may call us right now if you would like to set up a live demo of the product and we're going to show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You could access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software might also enable you to organize groups of related calls into saved incidents. Every incident would really be accessible for management on a devoted tab along with a graphical timeline view. This may enable you to control different incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To make certain that it will be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always dedicated to the products that we deliver and the personal experience as customers. It is vitally important to satisfy our clientele and we will do everything to ensure that you'll be pleased and your units can be effectively installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department will undoubtedly be prepared to take care of the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you will be equipped with a professional system.
Service
Quality Recording Solutions can offer the multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings usually fall into 3 categories, but we can offer custom maintenance plans that could fit the needs of buyers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you could expect that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. You must realize that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You'll not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to give complimentary web training during the warranty period to make sure that your team can have the knowledge to make use of the software. We always want you to enjoy this experience with the products so we are going to do everything to make sure that you are confident in using the tools. We're going to also make sure that we can offer on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
Over the sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you should learn about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the radio recorder as technology ages.
We may even offer reconditioned systems which are actually refurbished to the main performance specifications. To learn more info about the service, you could contact us at this time.