QRS (Quality Recording Solutions) Provide You Very Best Info On Telephone Recorders In Huntsville, Alabama
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety specialists. We want to do all these with the use of individualized and friendly services and all of it will be probable with our up-to-date, inexpensive and reliable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may expect that we already have the tools to manage organizations in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been centering on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization actually begins on the culture and personal relationships with the consumers. We can absolutely provide unparalleled technical and individualized customer service while we're doing what we do. We always kept our growth intentional and concentrated and we are concentrating on quality. We have been providing a great product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You could always check our website to understand more about us, our products and services. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We provide services to various organizations located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your buyers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the needs of the buyers and he is also the one who handles our team to make certain that everything could be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide fantastic services to customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is a terrific multi-tasker and he can also keep our technology updated and ensure that everything will run appropriately. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work as he understands that the playback of a call may help somebody.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and trustworthy? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are very simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software frequently to help meet the demands of the buyers and at QRS keep the system updated.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could call us these days if you'd like to set up a live demo of the product and we're going to show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to your NexLog Recorder. You are going to be able to gain access to this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of related calls. Every incident will be managed through a dedicated tab along with its graphical timeline view. This can permit you to deal with multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and allow you to build a complete set of related calls or media.
If you would like to be sure that it is going to be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of clients. We always consider your satisfaction more than anything and we will do anything to ensure that you'd be pleased with our products.
We have the best engineers that will provide wonderful service and product installation in Valdosta, GA.
We presently have service departments that are prepared to take care of the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you can have a specialist system.
Service
Quality Recording Solutions can be able to give multiple service agreements in Pensacola, FL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor can be included. Also, you could anticipate software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solution will offer you with the best web training over the warranty period. This will make sure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to make certain that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we will offer web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team will be guided through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice logger as technology ages.
We may even offer reconditioned systems that are actually refurbished to the original performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.