QRS (Quality Recording Solutions) Offer Very Best Guidelines Covering Eventide Recorders In Savannah, Georgia
Our main mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety professionals. We want to do these with the aid of customized and friendly services. All of these can be probable through our up-to-date, reliable and inexpensive voice and data recordings for all the public safety and support organizations found at the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and provide the needs of companies in Savannah, GA.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The business has always been focused on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees as they realize that taking care of a happy and satisfied team of experts can offer them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our consumers. We can offer the best customized and technical customer service while doing what we can do. We always keep our growth focused and deliberate and we can focus on the quality of the services. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
As of right now, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you want to know more about this, you can check our website. Our services and products are all there so you could check it out.
We're also proven to give back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our great quality services and products to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John surely leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he provide the demands of the clients and also the one who manages our team to make sure that everything could be implemented effectively.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time because he can effortlessly know and offer the demands of the buyers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is known as a multi-tasker and he guarantees that our technology could be updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help someone else.
The items:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recording samples will help you. These recorders are extremely simple to use if you may use MediaWorks software and they are accessible on the web or through the desktop application, which can make the telephone and radio logger more accessible.
MediaWorks is presently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software constantly and they do this regularly to ensure that they could meet the demands of clients. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You may speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This can allow the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You can access this over the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can even enable you to organize groups of related calls to saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This can allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they're going to be copied quickly through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it's going to be easier in the foreseeable future, incidents could be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as clients. We always pay attention to your satisfaction above all else and we're going to do everything to make certain that you'll be pleased and your units could be correctly installed. We have skilled engineers who are proud of their terrific service and product installation in Florence, AL.
We even have service departments which are ready to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make sure that you may have a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Knoxville, TN to help suit the demands of the agency. Our offers normally fall into 3 classes, but we can make custom maintenance plans based on your needs.
Standard
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software improvements can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we're going to guarantee that you'll be confident to use these tools. We're going to offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
On these sessions, you and your team could be guided through the process and learn the features of the software. Our goal is for you to use the product feeling at ease and you fully understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To learn more about this, you could call us directly.