Quality Recording Solutions Give You Reliable Assistance About Telephone Recorders In Montgomery, AL
Our primary mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety specialists. We wish to accomplish all these through individualized and friendly services. All of these could be feasible with our up-to-date, trustworthy and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to manage and provide the requirements of businesses in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The business always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They fully understand that looking after a happy and fulfilled team of experts can give them better quality service and customer relations so they have always been centering on this aspect.
We've got more than 4 decades of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually begins on the culture and personal relationships with the clients. We can surely offer unparalleled technical and customized customer service while we're doing what we do. We always kept everything targeted and deliberate and we focus on quality. We've got been providing a fantastic product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the products for 7 years.
You must check our website to understand more about us, the merchandise that we provide and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are undoubtedly excited to offer wonderful quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our customers and he is also the one that handles our team to ensure that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer wonderful services to consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they're running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it will help other folks.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and reliable? You don't have to go elsewhere since the Eventide recording samples is what you need.
These recorders are really easy to use through the aid of MediaWorks software that you may access over the internet or a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually regularly to make certain that they could meet the demands of the customers. If you would like to know more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This may actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of related calls. The incidents would be managed with a devoted tab along with a graphical timeline view. This will enable you to control multiple incidents in only one screen. Once the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of related calls or media.
If you would like to ensure that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as consumers. We always pay attention to your satisfaction above all else and we will do everything to ensure that you'd be pleased and your units could be correctly installed. We also have the best engineers that take pride in their terrific service and product installation in Tuscaloosa, AL.
We also have service departments that are ready to deal with your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Birmingham, AL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You must also expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can also be software updates included along with remote monitoring. With this plan, a service charge can be incurred for on-site service and the consumers will pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring may also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team would have the knowledge in using the software. We unquestionably want you to enjoy using our products so we will make sure that you would be confident in using these tools. We're going to offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the process and find out about the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. You are going to be able to contact us to understand more info on the service.