Quality Recording Solutions Give Us Best Tips About Eventide Recorders In Hattiesburg, MS
Our principal mission right here at Quality Recording Solutions is to offer a more secure community for everybody and to give support to public safety experts. We wish to do all these with the usage of personalized and friendly services and all of it is going to be possible with our updated, inexpensive and trusted voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we already have the tools to take care of companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and also work balance of their employees. They understand that taking care of a fulfilled team of experts may offer better quality service and customer relations.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation actually begins on the culture and personal relationships with the clients. We can definitely offer unparalleled technical and customized customer service while we are doing what we do. We always keep our growth targeted and deliberate and we will be centering on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the items for 7 years.
You may check out our website to understand more about us, our product and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We offer services to different companies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very devoted to meet the requirements of the customers with the best ability that he can muster and he handles our team to make certain that everything will be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the clients and provide them with the best services and products.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can definitely help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that's easy to use, secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
If you want to understand more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You can call us these days if you would like to set up a live demo of the product and we're going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will surely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You could access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software permits you to organize groups of linked calls into saved incidents. Every incident can always be managed on a committed tab along with its own graphical timeline view. This can allow you to control multiple incidents in one screen.
When the additional calls are located already, they will unquestionably be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To guarantee that it will be easier in the foreseeable future, incidents might be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our customers. We always pay attention to your satisfaction and we are going to do the best that we can to be sure that you will be pleased with the units.
We definitely have the best and the most skilled engineers that may provide great service and product installation in Athens, GA.
We have service departments which are already ready to deal with the system together with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you could have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Hattiesburg, MS to help suit the requirements of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that will fit the needs of the customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be some software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement will be a full extension of the first year warranty. It means that it will cover the service and full access to the help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to give complimentary web training during the warranty period to make sure that your team will have the knowledge to make use of the software. We're going to want you to enjoy the experience with the items so we're going to do everything to make sure that you are going to be confident when you're using the tools. We will also be sure that we can offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and the team will be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.