Quality Recording Solutions Give Us Good Guidelines About Call Loggers In Meridian, Mississippi
Our main mission right here at Quality Recording Solutions is to provide a much safer community for everyone and to provide support to public safety experts. We wish to do all these with the usage of personalized and friendly services and all of it'll be probable with our updated, affordable and reliable voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we've got everything that the businesses in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that looking after a satisfied team of experts can offer higher quality service and customer relations.
We have more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with the customers. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept our growth deliberate and targeted and we are concentrating on quality. We have been providing a great product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS will even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the merchandise for 7 years.
You may take a look at our website to learn more about us, our product and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We offer services to various businesses located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a large fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that may encourage his team members.
The favorite assistance that he generally gives is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the consumers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could offer the needs of the buyers at all times.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work since he knows that a playback may help someone.
The items:
Eventide
If you'd like an easy-to-use recording solution that is both reliable and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use with the aid of MediaWorks software and you may access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is presently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to improve their software continuously and they could always do this regularly to make sure that they're going to meet the demands of consumers. If you would like to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and get data like geo-location and call routing logs. This can enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software will help you organize groups of linked calls. The incidents can be managed with a committed tab along with a graphical timeline view. This may enable you to handle multiple incidents in just one screen. When additional calls are already located, they will be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you would like to ensure that it'll be easier, incidents can be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of customers. We always consider your satisfaction more than anything and we are going to do anything to make certain that you would be pleased with our products.
We have skilled engineers that are very professional and they offer terrific service and product installation in Gainesville, FL.
We currently have service departments that are prepared to handle the system along with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings will generally fall into 3 categories, but we can offer custom maintenance plans that could fit the requirements of the buyers.
Standard
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You should know that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will definitely be available and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make sure that the team will surely have the knowledge to make use of the software. We undoubtedly want you to enjoy using our products so we're going to make sure that you'd be confident in using these tools. We will offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team can be guided in the procedure and learn about the features of the software. Our goal is for you to make use of the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the original performance specifications. To understand more about this, call us today.