Quality Recording Solutions Offer Reliable Guidance Covering 911 Recorders In Meridian, Mississippi
Our mission at Quality Recording Solutions is to actually offer a safer community for everyone and to support public safety experts. We want to achieve all these through individualized and friendly services. All of these will be possible through our up-to-date, trustworthy and affordable voice and data recording solutions for all the public safety and support companies found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to deal with and provide the needs of companies in Atlanta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the explanation why the company has always been flourishing over the years. We know the nurturing a satisfied and happy team of specialists can bring higher quality service and customer relations. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the business will begin on the culture and personal relationships with your clients. We can absolutely provide unparalleled technical and customized customer service while we are providing what we do. We've got always kept our growth targeted and intentional and we are always focusing on quality above all else.
We have been supplying a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for at least 7 years for all our products.
You can check out our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of special gifts and contributions to customer websites and festivities.
Service Area
We are serving various businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that manages our team to ensure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to offer the best for the customers.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in because he already sees that a playback might help somebody else.
The items:
Eventide
Are you searching for an simple to use recording solution that's secure and reliable? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use through the help of MediaWorks software and you may also access this online or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is consistently improving their software frequently to be sure that they could meet the demands of the customers. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You could surely talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also enable you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of related calls. All incidents can be managed with a devoted tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen. When the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you'd like to ensure that it's going to be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of buyers. We consider your satisfaction more than anything else and we will do everything to make certain that you will be pleased and your units will be installed.
We have skilled engineers that are very professional and they provide wonderful service and product installation in Florence, AL.
We have service departments that are already prepared to take care of the system along with the professional knowledge of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a specialist system.
Service
Quality Recording Solutions will offer the multiple service agreements in Hattiesburg, MS to suit the requirements of the agency. Our offerings normally fall into 3 categories, but we can provide custom maintenance plans that could fit the demands of the customers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software updates and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You must realize that software updates and remote monitoring are included. With this kind of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software updates will become available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can be able to provide web training through the warranty period to make sure that you and your team would know how to use your software.
We're going to always want you to enjoy the experience with the merchandise that we are providing so we will do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we are going to offer on-site training at enough time of the installation and we can also offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You may call us to learn more about this.