Quality Recording Solutions Give Very Best Recommends About Telephone Recorders In Atlanta, GA
Our mission here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety experts. We would like to do these through customized and friendly services. These things will be probable because of our updated, inexpensive and trusted voice and data recording solutions meant for public safety and support businesses in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the requirements of businesses in Tallahassee, FL.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The business has long been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they know that nurturing a happy and fulfilled team of experts will offer them with better service quality and customer relations. We've got more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company will invariably be on the culture and personal relationships with the customers. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and focused and we're going to also concentrate on quality services above all else. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is currently aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
You may check your site to learn more about this. Our products and services are all there so you could check it out.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of special gifts and contributions to festivities.
Service Area
We serve different organizations in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is devoted to his work and he offers the requirements of the consumers. He is also the one that guarantees that everything will be correctly implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would discover more about the needs and wants of people.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he sees that the a playback of a call can absolutely help somebody else.
The items:
Eventide
Do you wish to look for an simple to use recording solution that is both reliable and secure? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the help of MediaWorks software that you can access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is improving continuously regularly to make sure that they could meet the demands of the clients. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to learn about its capabilities. You could undoubtedly talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can undoubtedly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls on the saved incidents. The incidents could be managed with a devoted tab together with a graphical timeline view. This may allow you to deal with multiple incidents in just one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to build a complete set of relevant calls or media.
If you would like to make certain that it'll be easier, incidents could be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as clients. We always consider your satisfaction more than anything else and we're going to do everything to make certain that you will be pleased and your units could be effectively installed. We also have the best engineers that take pride in their wonderful service and product installation in Vicksburg, MS.
We also have service departments which are prepared to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a professional system.
Service
Quality recordings will offer multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our offerings usually fall into 3 different groups, but we will be able to create a custom maintenance plan that might fit your needs.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You could also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be some software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days each week. The Software improvements will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team might have the knowledge to make use of the software. We want you to enjoy using the products that we provide so we can ensure that you are going to be confident in using the tools. We're going to offer you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
On the sessions, you and the whole team would be guided in the process and discover more about the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. To find out more about this, you may call us directly.