Quality Recording Solutions Provide Very Best Suggestions Covering Voice Loggers In Huntsville, Alabama
The principal mission of Quality Recording Solutions is to make the communities a safer place to be, provide support to public safety experts and also to attain these over the best services. We might make it probable by offering you inexpensive, efficient, improvements and trusted voice and data recordings to public safety and also support companies in the Southeast.
We've got a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you may anticipate that we have the correct equipment to provide the needs of any businesses in Atlanta, GA.
The History And Culture Of The organization
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The corporation maintained its values over the years and their devotion to the difficult work and work balance of their employees.
For all these years, the organization has flourished due to these values. We understand the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the company begins on the culture and personal relationships with the clients. We can undoubtedly provide unparalleled technical and personalized customer service while we're giving what we do. We have always kept our growth focused and intentional and we're always focusing on quality above all else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for no less than 7 years for all our products.
You may check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're giving services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in providing the needs of buyers and he also manages our team to make sure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to provide terrific services to customers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the company. He is a multi-tasker and he always guarantees that our technology will be up-to-date and effectively running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very trustworthy and he is inspired in his work because he knows that the playback of a call can help somebody else.
The merchandise:
Eventide
If you would like to discover an simple to use recording solution that's secure and reliable, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are really simple to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to ensure that they can meet the demands of clients. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You could also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that will enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This may permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You could access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also allow you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of connected calls into saved incidents. Every incident can always be managed on a committed tab together with its own graphical timeline view. This can enable you to manage multiple incidents in one screen.
If the additional calls are already located, they will be copied right away through an existing incident and allow you to build-up a complete set of relevant media or calls. To guarantee that it would be easier in the future, incidents may be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always committed to the products that we deliver and also your personal experience as customers. It's really important to meet our clientele and we will do everything to ensure that you'll be pleased and your units will be properly installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Mobile, AL.
The service department will unquestionably be prepared to manage the system together with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you'll have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Knoxville, TN to suit the requirements of the agency. Our offerings will typically fall into 3 classes, but we can offer custom maintenance plans that could fit the demands of the clients.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can expect that there would be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. There may also be software improvements and remote monitoring. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software updates can be available and 24/7 monitoring. You will not need to bear in mind the parts and labor since they are all included.
Training
Quality Recording Solutions can also provide complimentary web training throughout the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we are going to do everything to be sure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this probable, we will offer you with on-site training at the time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
Through the sessions, you and the team can be guided over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you can maintain the performance of your telephone recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You could contact us to learn more info on the service and purchasing of the refurbished systems.