Quality Recording Solutions Offer Very Best Guidelines About Call Loggers In Savannah, GA
Our primary mission at Quality Recording Solutions is to offer a safer community for everyone and to also support public safety professionals. We wish to do all these with the use of customized and friendly services and all of it's going to be feasible with our up-to-date, inexpensive and dependable voice and data recordings meant for public safety and support agencies situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you can anticipate that we've got everything that the companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them better quality service and customer relations so they have always been concentrating on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually begins on the culture and personal relationships with the clientele. We can absolutely offer unparalleled technical and personalized customer service while we're doing what we do. We always kept everything targeted and intentional and we focus on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the items for 7 years.
You may always check our website to learn more about us, our products and services. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is definitely a great leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of assistance that John always says is: take care of your consumers or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to manage customer experience from the initial planning and also creates surveys to installation and training. He is very devoted to what he is doing and he provide the demands of the clients and also the one who manages our team to make certain that everything will be implemented appropriately.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can easily know and provide the needs of the consumers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already sees that a playback might help somebody else.
The Products:
Eventide
Are you trying to find an simple to use recording solution that is secure and reputable? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the help of MediaWorks software and you can also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently regularly to make certain that they can meet the demands of the clients. If you want to understand more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You can undoubtedly talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may surely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an incredible help to organize groups of linked calls on the saved incidents because every incident will be managed through a focused tab together with its graphical timeline view. This can enable you to handle multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to develop a complete set of relevant calls or media. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of clients. We consider your satisfaction more than anything else and we're going to do everything to make sure that you are going to be pleased and your units will be installed.
We surely have the best and the most skilled engineers which will offer great service and product installation in Mobile, AL.
We've got service departments which are already prepared to take care of the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you will have a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Chattanooga, TN to help suit the demands of the agency. Our offerings normally fall into 3 different categories, but we're going to be able to create a custom maintenance plan that might fit your needs.
Regular
The regular service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You can expect software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software updates and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it is going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software improvements could be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training throughout the warranty to period to be sure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to ensure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the radio recorder as technology ages.
We can even offer reconditioned systems that are actually refurbished to the original performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.