QRS (Quality Recording Solutions) Offer You Very Best Hints On Eventide Recorders In Chattanooga, TN
The primary mission of Quality Recording Solutions is to make the communities a much safer place to be, provide support to public safety experts and also to achieve these over the best services. We can make it feasible by offering up to date, reliable, affordable and efficient voice and data recordings to all the public safety and support companies found at the Southeast.
We have plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the right equipment to give the demands of any companies in Columbus, GA.
History And Culture Of The company
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been centered on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees because they know that looking after a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the corporation will invariably be on the culture and personal relationships with the clients. We can provide the best technical and customized customer service and do what we do best. We keep our growth intentional and focused and we are going to also focus on quality services above all else. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is currently aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
If you would like to find out more about this, you may always check our website. Our products and services are all there so you may check it out.
We are also recognized to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Location
We are giving services to different businesses situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he deals with our team to make sure that they can implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the merchandise that we provide can meet the requirements of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known as a multi-tasker and he guarantees that our technology will be updated and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can surely help someone else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reputable? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are extremely simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide increases its software regularly to help meet the demands of the clients and also the QRS will keep the system up to date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to know about the capabilities of this software. You may contact us if you want to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You may access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can also allow you to organize groups of linked calls into saved incidents. Every incident can always be managed on a focused tab together with its own graphical timeline view. This can enable you to manage multiple incidents in one screen.
If the additional calls are already located, they are going to be copied quickly through an existing incident and allow you to build-up a complete set of related media or calls. To be sure that it's going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as customers. We always consider your satisfaction more than anything else and we're going to do everything to be sure that you'll be pleased and your units will be effectively installed. We also have skilled engineers that take pride in their great service and product installation in Valdosta, GA.
We even have service departments that are ready to deal with your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Pensacola, FL to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that is mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor can be included. You have to also expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that's requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There may also be software improvements included and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customers will pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring can also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to ensure that you'll be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
Throughout the sessions, you and the team could be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their radio recorder as technology ages. You could call us to learn more about this.