Quality Recording Solutions Give Very Best Guidelines On Voice Loggers In Chattanooga, Tennessee
Our mission at Quality Recording Solutions is to actually offer a more secure community for everybody and to support public safety experts. We would like to do these through customized and friendly services. These things will be feasible because of our updated, affordable and trusted voice and data recording solutions meant for public safety and support businesses in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the requirements of businesses in Savannah, GA.
History And Culture Of The business
Quality Recording Solutions was created in Roswell, Georgia in the year 2000. The company has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees as they know that nurturing a happy and satisfied team of experts can offer them with better service quality and customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization is actually on the culture and personal relationships with our customers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth concentrated and deliberate and we can concentrate on the quality of the services. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is currently helping legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for a minimum of 7 years.
If you'd like to know more about this, you could always check our website. Our services and products may also be found there.
We also give back to our community by means of supporting or joining the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by way of special gifts and contributions to festivities.
Service Area
We serve different organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of assistance that John generally says is: take care of your buyers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he deals with our team to ensure that they can implement everything correctly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the customers and offer them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up to date and running correctly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in because he already recognizes that a playback might help somebody else.
The items:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recording solutions will help you. These recorders are extremely easy to use if you can use MediaWorks software and they are accessible on the web or using your desktop application, which can make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to improve their software constantly and they can always do this regularly to make certain that they will meet the demands of customers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You could also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service which could absolutely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service could also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may connect you to the NexLog Recorder. You are going to be able to get into it through the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident can invariably be managed on a dedicated tab together with its own graphical timeline view. This can allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the foreseeable future, incidents might be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of buyers. We always pay attention to your satisfaction and we will do the best that we can to be sure that you will be pleased with the units.
We surely have the best and the most skilled engineers that could provide terrific service and product installation in Tuscaloosa, AL.
We have service departments which are already prepared to handle the system together with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings will commonly fall into 3 categories, but we can provide custom maintenance plans which will fit the demands of the consumers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may expect that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to realize that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software improvements may be available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions could be able to provide web training through the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to ensure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During the sessions, you and the team could be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. To find out more about this, call us today.