QRS (Quality Recording Solutions) Give Very Best Hints Covering 911 Recorders In Tupelo, Mississippi
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety specialists. We want to achieve all these through personalized and friendly services. All of these would be possible with our updated, trusted and inexpensive voice and data recording solutions for public safety and support organizations in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the demands of agencies in Tallahassee, FL.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the organization has flourished due to these values. We all know that to be able to provide better quality service and customer relations, we need to have a happy and fulfilled team of specialists. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the company begins on the culture and personal relationships with the consumers. We can certainly offer unparalleled technical and individualized customer service while we are giving what we do. We have always kept our growth concentrated and intentional and we are always concentrating on quality above all else.
We've got been offering an incredible product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for a minimum of 7 years for all our products.
You could always check our website to know more about us and our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the aid of giveaways and contributions to customer websites and festivities.
Service Area
We're serving various businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the demands of consumers and he also manages our team to ensure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they could offer the demands of the clients all the time.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work as he sees that a playback may help somebody.
The Products:
Eventide
Do you want to seek out an simple to use recording solution that's both trusted and secure? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use through the aid of MediaWorks software that you may access through the internet or a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving constantly frequently to make sure that they could meet the demands of the consumers. If you want to learn more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You could surely talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service that may unquestionably enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might allow you to connect your NexLog Recorder. You are going to be able to access this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also permit you to organize groups of associated calls on the saved incidents since every incident will certainly be managed through a focused tab together with its graphical timeline view. This could be a good strategy to control multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to construct a complete set of appropriate calls or media. If you'd like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of clients. We consider your satisfaction above all else and we will do everything to be sure that you will be pleased and your units will be installed.
We undoubtedly have the best and the most skilled engineers that will provide wonderful service and product installation in Rome, GA.
We have service departments that are already prepared to manage the system along with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make certain that you could get a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Tupelo, MS to help suit the requirements of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that will fit the demands of the clients.
Normal
The regular service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can be some software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements and 24/7 monitoring may also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we are going to make sure that you'll be confident in using these tools. We're going to provide you with on-site training at enough time of installation and offer web-training over the first-year warranty and while it's under service contract.
On the sessions, you and the whole team could be guided in the procedure and find out about the features of the software. Our main goal is to help you use the product effortlessly and understand all the features that it may offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You'll be able to contact us to find out more info on the service.