QRS (Quality Recording Solutions) Give Us Very Best Suggestions Covering Call Loggers In Birmingham, AL
Our mission here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety specialists. We want to do all these with the use of individualized and friendly services and all of it is going to be possible with our updated, inexpensive and dependable voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we have everything that the companies in Augusta, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has preserved all its core values and provided work balance for all its employees.
This is actually the reason why the organization has always been flourishing over the years. We understand that taking care of a happy and satisfied team of experts can result in better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. Essentially, responders, officials and also telecommunicators know who we are.
The value of the business will begin on the culture and personal relationships with your consumers. We can certainly provide unparalleled technical and individualized customer service while we are providing what we do. We have always kept our growth targeted and deliberate and we're always focusing on quality above all else.
We have been offering a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for more than 7 years.
You can check out our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything could be appropriately implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can offer the demands of the customers at all times.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and make sure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work as he knows that the playback of a call can help someone.
Our Products:
Eventide
Do you want to look for a secure, reliable and easy to use recording solution? You do not have to look elsewhere because Eventide recording solutions is what you're trying to find.
These recorders are extremely easy to use over the MediaWorks software and it can be accessed through the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
To find out more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This may enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You are going to be able to gain access to it through your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even enable you to organize groups of associated calls to saved incidents. Every incident can always be managed on a focused tab along with its own graphical timeline view. This will permit you to deal with multiple incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make sure that it will be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always committed to the products that we deliver and the personal experience as clients. Your satisfaction is always important to us and we are going to do everything to ensure that you will be pleased and your units can be installed correctly. We also have skilled field engineers which are proud of their speedy service and product installation in Waycross, GA.
The service department will always be prepared to take care of the system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our offerings usually fall into 3 different groups, but we're going to be able to create a custom maintenance plan that might fit your needs.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the corporation hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software improvements could be available as well as 24/7 monitoring. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could also offer complimentary web training over the warranty to period to make certain that you and the team can be equipped to utilize your software to its full potential.
We will always want you to enjoy the experience with the items that we are offering so we're going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we may make sure that we are going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you may maintain the performance of your voice logger as technology ages.
We will even provide reconditioned systems which are actually refurbished to the main performance specifications. To learn more information about the service, you could contact us today.