QRS (Quality Recording Solutions) Provide You Very Best Advice Covering Voice Loggers In Hattiesburg, MS
Our mission here in Quality Recording Solutions is to make the communities a safer place, provide support to the public safety professionals and to achieve these over the best services feasible. We could make it probable by offering you inexpensive, efficient, updates and reliable voice and data recordings to public safety and also support organizations in the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you can already expect that we've got everything to give the requirements of organizations in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the principal explanation why the business has been flouring for all these years. We understand the taking care of a satisfied and happy team of professionals can bring higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business will begin on the culture and personal relationships with your consumers. We can offer unparalleled technical and customized customer service while we do what we do well. We're going to always keep our growth focused and intentional and we're going to also focus on quality.
We have been giving a terrific product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You could check out our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We serve different agencies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John surely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John commonly says is: take care of your clients or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our consumers and he is also the one that manages our team to guarantee that everything can be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they could provide the demands of the buyers all enough time.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he knows that a playback will help someone.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and reliable? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are extremely simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system up-to-date.
If you would like to learn more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You can call us now if you will need to set up a live demo of the product and we will show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls when it comes to the saved incidents. The incidents could be managed with a dedicated tab along with a graphical timeline view. This will enable you to deal with multiple incidents in just one screen. When the additional calls are located, they will be copied in an existing incident and enable you to make a complete set of related calls or media.
If you want to ensure that it's going to be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to guarantee that you'll be pleased and your units could be installed. We also have the best engineers that take pride in their terrific service and product installation in Lake City, FL.
We also have service departments which are prepared to manage your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to ensure that you can have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our offerings normally fall into 3 different groups, but we are going to be able to create a custom maintenance plan that may fit your needs.
Regular
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software updates will be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we will ensure that you will be confident to make use of these tools. We're going to offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our primary goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You will be able to contact us to find out more information on the service.