QRS (Quality Recording Solutions) Give Very Best Assistance Covering Telephone And Radio Loggers In Atlanta, GA
Our main mission here at Quality Recording Solutions is to offer a much safer community for everyone and to give support to public safety experts. We wish to do all these with the usage of personalized and friendly services and all of it's going to be probable with our up-to-date, affordable and trustworthy voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we already have the tools to deal with companies in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They fully understand that taking care of a happy and fulfilled team of experts can give them better quality service and customer relations so they have always been concentrating on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually begins on the culture and personal relationships with the clientele. We can surely offer unparalleled technical and customized customer service while we're doing what we do. We always keep our growth focused and intentional and we're going to be focusing on quality. We've got been providing an incredible product line in the Eventide Recording Equipment. Our solutions are presently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You must check our website to understand more about us, the items that we offer and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve different businesses in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the customers to the best of his ability and he always handles our team to make certain that everything will be appropriately implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the clients and provide them with the best services and products.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and make sure that they're running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he knows that it would help other folks.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reliable? You don't have to look anywhere else since Eventide recording samples is what you need.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed over the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide also improves its software regularly to help meet the demands of the customers and at QRS keep the system updated.
To understand more about MediaWorks, you may read it on the MediaWorks tab to learn about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we will show how can help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software might also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software enables you to organize groups of connected calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This will enable you to manage multiple incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and allow you to build-up a complete set of related media or calls. To make sure that it is going to be easier, incidents can always be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of customers. We consider your satisfaction above all else and we are going to do everything to make certain that you will be pleased and your units can be installed.
We have the best engineers which could provide terrific service and product installation in Dothan, AL.
We have service departments that are already ready to handle the system along with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Murfreesboro, TN to suit the demands of the agency. Our offerings typically fall into 3 groups, but we can offer custom maintenance plans that can fit the requirements of buyers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you could anticipate that there will be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You have to know that software improvements and remote monitoring are included. With this kind of plan, a service charge would be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates will undoubtedly be accessible and 24/7 monitoring. You are going to not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions could be able to provide web training during the warranty period to make certain that you and your team would know how you can use your software.
We are going to always want you to enjoy the experience with the products that we're providing so we are going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. You could also call us to learn more about this.