Quality Recording Solutions Give You Reliable Help About Call Loggers In Jacksonville, Florida
Our primary mission at Quality Recording Solutions is to offer a more secure community for everybody and to also support public safety professionals. We wish to do all these with the usage of customized and friendly services and all of it'll be probable with our up-to-date, inexpensive and dependable voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we already have the tools to deal with agencies in Cookeville, TN.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
This is actually the reason why the corporation has always been flourishing over the years. We understand that in order to offer better quality service and customer relations, we need to have a happy and satisfied team of experts. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will begin on the culture and personal relationships with your clientele. We can offer unparalleled technical and customized customer service while we do what we do well. We're going to always keep our growth concentrated and intentional and we are going to also concentrate on quality.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support and parts for longer than 7 years.
You are going to be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We're serving different companies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your clients or somebody else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to handle customer experience from the initial planning and also produces surveys to installation and training. He is dedicated to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything will be effectively implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can very easily know and offer the needs of the customers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work since he recognizes that a playback can help somebody.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You don't have to go elsewhere since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continuously improving their software frequently to make sure that they can meet the demands of the customers. If you would like to understand more about MediaWorks, you could always read it on the MediaWorks tab to know more of its features. If you'd like to have a live demo of the product, you may call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may unquestionably allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You are going to be able to gain access to this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an excellent help to organize groups of connected calls on the saved incidents because every incident will be managed through a committed tab together with its graphical timeline view. This could be a good method to deal with multiple incidents in one screen.
When the additional calls are located, they will be copied in an existing incident and allow you to build a complete set of relevant media or calls. If you would like to have an easier time, the incidents could be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of consumers. We always consider your satisfaction more than anything and we are going to do anything to be sure that you'll be pleased with our products.
We absolutely have the best and the most skilled engineers which could offer fantastic service and product installation in Vicksburg, MS.
We currently have service departments which are prepared to deal with the system together with the professional knowledge of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you may have a specialist system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the requirements of the agency. Our offerings commonly fall into 3 groups, but we can provide custom maintenance plans that will fit the requirements of the buyers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you could expect that there could be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also provide access to the help desk. You have to know that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team may have the knowledge to use the software. We want you to enjoy the usage of our products so we're going to guarantee that you are going to be confident to make use of these tools. We're going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it can offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can call us to understand more about this.