QRS (Quality Recording Solutions) Give Good Guidance About Call Loggers In Biloxi, Mississippi
Our mission here in Quality Recording Solutions is to make the towns a more secure place, provide support to the public safety specialists and to accomplish these over the best services probable. We will make this feasible by supplying updated, affordable, efficient and dependable voice and data recording solutions to public safety and support companies in the Southeast.
We have plenty of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you can already expect that we have everything to give the needs of companies in Panama City, FL.
The History And Culture Of The organization
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The organization maintained its values through the years and their devotion to the hard work and work balance of their employees.
This is the primary explanation why the company has been flouring for all these years. We understand that taking care of a happy and satisfied team of experts can lead to better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization will begin on the culture and personal relationships with your clients. We can definitely offer unparalleled technical and personalized customer service while we're providing what we do. We're going to always keep our growth targeted and deliberate and we will also concentrate on quality.
We have been giving an incredible product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for at least 7 years for all our products.
You could check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of special gifts and contributions to customer sites and festivities.
Service Location
We're giving services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're definitely excited to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an excellent and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of the consumers and he is also the one who handles our team to make sure that everything can be appropriately implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he understands that it will help other folks.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reliable? You do not have to look anywhere else since Eventide recording solutions is what you need.
These recorders are incredibly easy to use over the MediaWorks software and it could be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software frequently to help meet the demands of the customers and at QRS keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You may call us today if you'd like to set up a live demo of the product and we will show you what it could do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You may access this over the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This may allow you to control multiple incidents in one screen.
When the additional calls are located already, they are going to definitely be copied through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it is going to be easier in the future, incidents may be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our consumers. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you'll be pleased with the units.
We've got the best engineers that could offer great service and product installation in Dothan, AL.
We presently have service departments which are prepared to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to guarantee that you'll have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Murfreesboro, TN to suit the needs of the agency. Our offerings commonly fall into 3 categories, but we can offer custom maintenance plans that could fit the needs of the buyers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you could anticipate that there will be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There will also be software updates and remote monitoring. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software improvements can be available and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions will be able to enable you to provide complimentary web training throughout the warranty period to make sure that the team can be knowledgeable to use the software. We want you to have fun and enjoy the experience with the products so we will be sure that you're confident in using the tools. We will also make sure that we can provide on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Throughout the sessions, you and your team could be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you may maintain the performance of your radio recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.