Quality Recording Solutions Offer Us Top Tips On Eventide Recorders In Augusta, Georgia
Our mission here at Quality Recording Solutions is to give a safe community to all and to offer support to public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be probable with our updated, affordable and trusted voice and data recording samples meant for public safety and support companies situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the agencies in Columbus, GA.
History And Culture Of The corporation
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The organization has always been focused on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees because they know that nurturing a happy and satisfied team of professionals can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the business will invariably be on the culture and personal relationships with the customers. We can provide the best personalized and technical customer service while doing what we can do. We always keep our growth concentrated and deliberate and we can concentrate on the quality of the services. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you'd like to understand more about this, you can check our website. Our products and services are all there so you can check it out.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of giveaways and contributions to festivities.
Service Location
We are giving services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that may encourage his team members.
The favorite advice that he generally gives is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the consumers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would learn about the needs and wants of people.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running correctly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work because he recognizes that a playback will help someone.
The Products:
Eventide
If you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are very simple to use if you may use MediaWorks software and they are accessible on the web or through your desktop application, which may make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to make certain that they can meet the demands of customers. If you want to understand more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. If you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You can access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software can even allow you to organize groups of connected calls to saved incidents. Every incident would really be accessible for management on a focused tab along with a graphical timeline view. This will enable you to handle multiple incidents in one screen.
If the additional calls are already located, they're going to be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To make sure that it is going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our customers. We consider your satisfaction above all else and we're going to do everything to make sure that you will be pleased and your units will be installed.
We unquestionably have the best and the most skilled engineers that could provide wonderful service and product installation in Valdosta, GA.
We have service departments which are already ready to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Biloxi, MS to suit the demands of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we will be able to create custom maintenance plans which will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor could be included. You need to also expect software updates and 24/7 remote monitoring. A service charge might be incurred for any service that is requested outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software updates included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can permit you to provide complimentary web training throughout the warranty period to make sure that the team would have the knowledge to make use of the software. We are going to want you to enjoy the experience with the items so we are going to do everything to make sure that you are going to be confident when you are using the tools. We will also ensure that we can provide on-site training at enough time of installation and provide web-training on the first-year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice recorder as technology ages.
We may even provide reconditioned systems that are actually refurbished to the original performance specifications. You are going to be able to contact us to find out more info on the service.