Quality Recording Solutions Give Us Very Best Tips About Voice Loggers In Huntsville, AL
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety experts. We wish to do all these with the use of customized and friendly services and all of it's going to be feasible with our up-to-date, inexpensive and dependable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we have everything that the companies in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation preserved its values through the years and their commitment to the hard work and work balance of their employees.
This is the reason why the organization has always been flourishing over the years. We understand the taking care of a satisfied and happy team of professionals can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the company will actually begin on the culture and personal relationships with the consumers. We may offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth focused and deliberate and we concentrate on quality above all else.
We have been giving a terrific product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You may always check our website to understand more about us and our services and products. We can also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We are serving various companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring many things on the table that may encourage the team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the needs of the buyers and he is also the one who handles our team to make sure that everything can be correctly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the clients.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already understands that a playback might help someone else.
The Products:
Eventide
Are you trying to find an simple to use recording solution that is secure and trustworthy? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use over the aid of MediaWorks software that you may access through the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously frequently to ensure that they can meet the demands of the clients. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You may unquestionably talk to us if you would like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You are going to be able to get into it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also allow you to organize groups of related calls into saved incidents. Every incident can then be managed on a focused tab along with its very own graphical timeline view. This will enable you to manage different incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To make certain that it's going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always dedicated to the merchandise that we deliver and also your personal experience as consumers. It is really important to satisfy our clients and we're going to do everything to be sure that you will be pleased and your units could be appropriately installed. We also have skilled field engineers which are proud of their speedy service and product installation in Mobile, AL.
The service department will definitely be prepared to manage the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Tupelo, MS to suit the needs of the agency. Our offerings usually fall into 3 classes, but we will offer custom maintenance plans that may fit the needs of the clients.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor can be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. There will also be software updates and remote monitoring. With this kind of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements will become available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training throughout the warranty period to be sure that the team will be knowledgeable to use the software. We always want you to enjoy this experience with the merchandise so we're going to do everything to be sure that you're confident in using the tools. We're going to make certain that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Through the sessions, you and your team might be guided step by step over the features of the software. Our main goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice recorders as technology ages. You may also call us to learn more about this.