Quality Recording Solutions Give Very Best Ideas On Voice Loggers In Jacksonville, FL
The primary mission of Quality Recording Solutions is to make the neighborhoods a safer place to be, provide support to public safety specialists and also to accomplish these over the best services. We may make it feasible by offering you affordable, efficient, updates and trusted voice and data recording samples to public safety and also support organizations in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you can anticipate that we have the correct equipment to offer the requirements of any organizations in Savannah, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees because they know that taking care of a happy and satisfied team of professionals will offer them with better service quality and customer relations. We have more than forty years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the company is actually on the culture and personal relationships with our clientele. We can offer you the best technical and individualized customer service and do what we can. We will always keep our growth intentional and focused and we're going to concentrate on the quality of the services as well. We've got been providing a fantastic product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is presently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for at least 7 years.
You may check your website to learn more about this. We've got services and products included there.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of giveaways and contributions to festivities.
Service Area
We serve various companies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your clients or someone else will!
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to deal with customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the demands of the buyers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of people.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work as he knows that a playback of a call may help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and trusted? You do not have to look elsewhere since the Eventide recording solution is what you are trying to find!
These recorders are really simple to use with the aid of the MediaWorks software and it'll be accessible through the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
To understand more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You may call us nowadays if you want to set up a live demo of the product and we are going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also get data like geo-location and call routing logs. This may allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You will be able to get into this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of connected calls when it comes to the saved incidents. Every incident could be managed through a dedicated tab along with its graphical timeline view. This will enable you to handle multiple incidents in only one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of related calls or media.
If you'd like to be sure that it's going to be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We always pay attention to your satisfaction more than anything else and we will do everything to make sure that you'll be pleased and your units can be appropriately installed. We also have skilled engineers that take pride in their terrific service and product installation in Vicksburg, MS.
We even have service departments which are ready to deal with your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a specialist system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings typically fall into 3 groups, but we will offer custom maintenance plans that may fit the needs of customers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software improvements and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There can also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements could be available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can permit you to offer complimentary web training throughout the warranty period to make sure that the team would have the knowledge to make use of the software. We are going to want you to enjoy the experience with the merchandise so we will do everything to make certain that you will be confident when you're using the tools. We're going to ensure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
Over the sessions, you and the team can be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems which are refurbished to the main performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.