QRS (Quality Recording Solutions) Give Us Very Best Ideas Covering Telephone Recorders In Murfreesboro, Tennessee
Our primary mission here at Quality Recording Solutions is to offer a safer community for everybody and to give support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it's going to be possible with our up-to-date, affordable and trusted voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we have everything that the businesses in Augusta, GA.
History And Culture Of The company
Quality Recording Solutions was created in 2000 in Roswell, Georgia. The corporation has always been focused on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees as they realize that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We have more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with clientele. We will offer the best technical and individualized customer service and do what we do best. We keep our growth deliberate and concentrated and we are going to also concentrate on quality services above all else. We have been giving a great product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is presently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you would like to find out more about this, you may always check our website. Our services and products may also be found there.
We are also recognized to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by method of giveaways and contributions to festivities.
Service Location
We offer services to different organizations located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table that will encourage the team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is very dedicated to meet the needs of the customers with the best ability that he can muster and he handles our team to be sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the products that we offer can meet the needs of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he sees that it would help other folks.
Our Products:
Eventide
Do you want to look for a secure, reliable and simple to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are looking for!
These recorders are extremely simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the needs of the buyers and we're QRS will keep your system up-to-date.
If you'd like to learn more about MediaWorks, you could read it on the MediaWorks tab and find out about the features of the software. You could contact us if you'd like to set up a live demo of the product and we will show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will surely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. Every incident will be managed through a dedicated tab along with its graphical timeline view. This can permit you to deal with multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of related calls or media.
If you want to ensure that it will be easier, incidents may be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as buyers. We always consider your satisfaction above all else and we are going to do everything to make certain that you will be pleased and your units can be properly installed. We have skilled engineers who are proud of their terrific service and product installation in Gainesville, FL.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. Also, you can anticipate software improvements and 24/7 remote monitoring. A service charge can be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring can be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to guarantee that the team would have the knowledge in using the software. We unquestionably want you to enjoy using our products so we will make certain that you'll be confident in using these tools. We are going to provide you with on-site training at the time of installation and offer web-training over the first-year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our principal goal is to help you use the product with ease and understand all the features that it may provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You could contact us to learn more information on the service and purchasing of the refurbished systems.