QRS (Quality Recording Solutions) Give Excellent Info About Digital Logging Recorders In Tupelo, Mississippi
Our mission right here at Quality Recording Solutions is to provide a much safer community for all and to help support public safety experts. We would like to do these through customized and friendly services. All of these could be probable through our updated, dependable and affordable voice and data recordings for all the public safety and support agencies located at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we unquestionably have the best equipment to handle and provide the needs of businesses in Cookeville, TN.
History And Culture Of The corporation
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has long been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they realize that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our clientele. We can offer the best technical and customized customer service and do what we do best. We keep our growth intentional and concentrated and we are going to also focus on quality services above all else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is currently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
If you want to understand more about this, you can check our website. We have products and services included there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We provide services to various organizations positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably a fantastic leader and he has brought plenty of things on the table to encourage his team members.
His favorite advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to manage customer experience from the initial planning and also creates surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very committed to his work and he offers the requirements of the clients.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time since he can easily know and offer the demands of the clients.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the business. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can definitely help someone else.
The items:
Eventide
Are you trying to find an easy to use recording solution that is secure and trustworthy? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving consistently on a regular basis to ensure that they could meet the demands of the consumers. If you'd like to learn more about MediaWorks, you can always read it on the MediaWorks tab to find out about its capabilities. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can certainly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly allow you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents would be managed with a devoted tab together with a graphical timeline view. This can permit you to manage multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and enable you to create a complete set of related calls or media.
If you want to ensure that it is going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the items that we are delivering and also the personal experience as buyers. Your satisfaction is always essential to us and we will do everything to make sure that you'll be pleased and your units could be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you will have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Meridian, MS to suit the requirements of the agency. Our offerings normally fall into 3 classes, but we can provide custom maintenance plans that may fit the needs of the customers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you could anticipate that there will be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You must realize that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software improvements will undoubtedly be available and 24/7 monitoring. You will not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions might also offer complimentary web training during the warranty to period to be sure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make certain that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we're going to provide on-site training at the time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. To know more about this, you could call us directly.