Quality Recording Solutions Provide Us Reliable Recommends About Voice Recorders In Huntsville, AL
Our mission here at Quality Recording Solutions is to give a much safer community for all and to help support public safety professionals. We would like to do these through individualized and friendly services. All of these will be possible with our up-to-date, reliable and affordable voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the demands of businesses in Panama City, FL.
History And Culture Of The organization
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The company has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees because they know that taking care of a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is on the culture and personal relationships with customers. We can offer you the best technical and customized customer service and do what we can. We're going to always keep our growth deliberate and targeted and we are going to concentrate on the quality of the services as well. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for at least 7 years.
If you would like to find out more about this, you could check our website. Our products and services are all there so you can check it out.
We're also recognized to give back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by praising the dispatches by strategy for contributions and special gifts.
Service Area
We serve several agencies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the demands of the customers. He is also the one that guarantees that everything can be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would discover more about the needs and wants of folks.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology could be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he understands that the a playback of a call can surely help somebody else.
Our Products:
Eventide
Do you wish to search for a secure, trustworthy and simple to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are looking for!
These recorders are very easy to use over the MediaWorks software and it may be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the buyers and we are QRS will keep your system up-to-date.
To learn more about MediaWorks, you could read it on the MediaWorks tab to know about the capabilities of this software. You may call us nowadays if you want to set up a live demo of the product and we will show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This will permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of connected calls on the saved incidents because every incident will be managed through a focused tab along with its graphical timeline view. This will unquestionably be an incredible strategy to manage different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also allow you to create a complete set of relevant calls or media. If you'd like this make this easier, incidents could be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our customers. We always pay attention to your satisfaction and we're going to do the best that we can to make sure that you will be pleased with the units.
We have skilled engineers which are very professional and they provide terrific service and product installation in Waycross, GA.
We presently have service departments which are prepared to take care of the system together with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the needs of every customer.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor could be included. You need to also expect software updates and 24/7 remote monitoring. A service charge could be incurred for any service that is requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will also be software updates included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customers would pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you will be confident to use these tools. We are going to offer you with on-site training at enough time of installation and offer web-training over the first-year warranty and while it is under service contract.
On these sessions, you and your team could be guided throughout the process and learn the features of the software. Our goal is for you to use the product feeling at ease and you fully know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. To learn more info about the service, you may contact us today.