QRS (Quality Recording Solutions) Give Very Best Recommends About Call Loggers In Chattanooga, Tennessee
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, provide support to the public safety professionals and to attain these through the best services probable. We will make it feasible by offering you inexpensive, efficient, updates and trusted voice and data recordings to public safety and also support organizations in the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we have the right equipment to give the requirements of any businesses in Jacksonville, FL.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We understand that in order to provide better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business begins on the culture and personal relationships with the consumers. We can certainly offer unparalleled technical and personalized customer service while we are offering what we do. We always kept our growth concentrated and intentional and we concentrate on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the current products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for no less than 7 years for all our products.
You can take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve different companies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the requirements of the buyers and he is also the one who deals with our team to make sure that everything can be appropriately implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they could offer the requirements of the buyers all enough time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up to date and running correctly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work since he sees that a playback will help somebody.
Our Products:
Eventide
Do you want to hunt for a secure, trustworthy and simple to use recording solution? You do not have to look elsewhere since the Eventide recording solution is what you're trying to find!
These recorders are really simple to use with the aid of the MediaWorks software and it'll be accessible on the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the clients and we're QRS will keep your system updated.
If you'd like to understand more about MediaWorks, you may read it on the MediaWorks tab and find out about the features of the software. You may contact us if you want to set up a live demo of the product and we will show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of related calls on the saved incidents because every incident will be managed through a focused tab along with its graphical timeline view. This will definitely be a great method to control different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to have an easier time, the incidents could be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as customers. We always pay attention to your satisfaction more than anything else and we are going to do everything to be sure that you'll be pleased and your units will be effectively installed. We've got skilled engineers who are proud of their great service and product installation in Dothan, AL.
We also have service departments that are ready to handle your system along with the professional knowledge of your team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you can have an expert system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You must also expect software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will also be software improvements included along with remote monitoring. With this plan, a service charge will be incurred for on-site service and the customers will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will be included. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to offer complimentary web training during the warranty period to ensure that your team can have the knowledge to make use of the software. We always want you to enjoy this experience with the products so we are going to do everything to be sure that you are confident in using the tools. We're going to make certain that we will offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their voice logger as technology ages. To know more about this, you could call us directly.