Quality Recording Solutions Provide You Best Recommends Covering Voice Recorders In Huntsville, AL
Our primary mission at Quality Recording Solutions is to provide a more secure community for everyone and to also support public safety professionals. We wish to do all these with the usage of individualized and friendly services and all of it is going to be feasible with our up-to-date, affordable and dependable voice and data recordings meant for public safety and support companies situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we already have the tools to take care of organizations in Johnson City, TN.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The corporation has maintained all its core values and provided work balance for all its employees.
This is actually the principal explanation why the corporation has been flouring for all these years. We know the looking after a fulfilled and happy team of professionals can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company starts on the culture and personal relationships with the customers. We can offer unparalleled technical and customized customer service while we do what we do well. We're going to always keep our growth focused and deliberate and we will also concentrate on quality.
We have been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the present products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for more than 7 years.
You may check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're giving services to different businesses situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are unquestionably eager to give great quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he deals with our team to make sure that they could implement everything appropriately. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he recognizes that the playback of a call can help someone.
Our Products:
Eventide
Do you would like to search for a secure, reputable and easy to use recording solution? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are incredibly simple to use over the MediaWorks software and it can be accessed over the web or desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the buyers and we're QRS will keep your system up to date.
To know more about MediaWorks, you may always read it on the MediaWorks tab to find out about the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we are going to show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You could access this through the web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software could also enable you to organize groups of associated calls into saved incidents. Every incident would actually be available for management on a dedicated tab along with a graphical timeline view. This will permit you to handle multiple incidents in one screen.
If the additional calls are already located, they'll be copied right away through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it would be easier in the foreseeable future, incidents can be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the products that we deliver and the personal experience as consumers. It's important to satisfy our clients and we are going to do our best to do everything to ensure that you'd be pleased and your units could be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Vicksburg, MS.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you will be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Biloxi, MS to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we're going to be able to create custom maintenance plans to fit the demands of every customer.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You may even expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring can also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training during the warranty period to make certain that the team could be knowledgeable to use the software. We will want you to enjoy the experience with the products so we will do everything to make sure that you'll be confident when you're using the tools. We're going to ensure that we will offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
Throughout the sessions, you and your team may be guided step by step through the features of the software. Our goal is to help you learn everything that you need to discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you can maintain the performance of your telephone recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. To learn more info about the service, you can contact us today.