Quality Recording Solutions Give You Professional Guidelines On Telephone And Radio Loggers In Huntsville, Alabama
Our mission here at Quality Recording Solutions is to help make the communities a safer place, support the public safety professionals and to attain all this through customized and friendly services. We can make this feasible by providing up-to-date, inexpensive, effective and reliable voice and data recording solutions to public safety and support businesses in the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may expect that we've got everything that you need to offer the demands of businesses in Cookeville, TN.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The business has long been focused on its core values and its strong devotion to family values. They always see the tough work and work balance for the employees since they know that having a happy and satisfied team of specialists can offer better service quality as well as customer relations. We have more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the company is on the culture and personal relationships with customers. We can provide you the best technical and individualized customer service and do what we can. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for no less than 7 years.
You may check your website to understand more about this. Our products and services are all there so you may check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We are presently giving services to several businesses positioned in Georgia and Alabama and we are continuously expanding towards Florida, Tennessee and Mississippi. We are unquestionably excited to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely a fantastic leader and he has brought a lot of things on the table to encourage his team members.
His favorite advice is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the needs of the clients with the best ability that he can muster and he deals with our team to make sure that everything can be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will always meet the requirements of our consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is a great multi-tasker and he may also keep our technology up-to-date and make certain that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is trusted and he is always inspired in his work because he sees that he can help other folks.
The Products:
Eventide
Are you searching for an simple to use recording solution that is secure and reputable? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are really easy to use over the help of MediaWorks software that you could access through the internet or a desktop application, which can make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is consistently improving their software frequently to ensure that they could meet the demands of the buyers. If you'd like to know more about MediaWorks, you could always read it on the MediaWorks tab to learn about its capabilities. If you would like to have a live demo of the product, you can call us at this time.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service which could absolutely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service can also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may permit you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a focused tab along with its graphical timeline view. This might be a good strategy to deal with multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you'll like this make this easier, incidents may be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as buyers. We always consider your satisfaction above all else and we're going to do everything to ensure that you are going to be pleased and your units can be appropriately installed. We also have skilled engineers that take pride in their great service and product installation in Lake City, FL.
We even have service departments which are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Murfreesboro, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You have to also anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring will also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will be able to permit you to provide complimentary web training during the warranty period to make certain that the team can be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to ensure that you are confident in using the tools. We're going to make sure that we can provide you with on-site training at time of installation and also provide web-training through the first-year warranty and While it is under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the consumers to help maintain the performance of their voice logger as technology ages. You could call us to understand more about this.