QRS (Quality Recording Solutions) Give You Excellent Ideas On Telephone And Radio Loggers In Tupelo, MS
Our principal mission here at Quality Recording Solutions is to offer a safer community for everyone and to offer support to public safety specialists. We want to do all these with the usage of individualized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support agencies situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may anticipate that we already have the tools to deal with businesses in Cookeville, TN.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business maintained its values over the years and their commitment to the tough work and work balance of their employees.
This is the reason why the corporation has long been flourishing over the years. We know that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the organization begins on the culture and personal relationships with the clientele. We can offer unparalleled technical and individualized customer service while we do what we do well. We have always kept our growth concentrated and intentional and we are always focusing on quality more than anything else.
We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You are going to be able to examine our website to know more about us and our products and services. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're definitely excited to offer fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring a lot of things on the table that could encourage the team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the buyers with the best ability that he can muster and he manages our team to make certain that everything could be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the products that we provide can meet the requirements of the consumers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already understands that a playback might help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reliable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are extremely easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software regularly to help meet the demands of the buyers and at QRS keep the system updated.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You may call us now if you will need to set up a live demo of the product and we will show how may help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this will also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of linked calls. All incidents could be managed with a dedicated tab together with a graphical timeline view. This can permit you to manage multiple incidents in one screen. Once the additional calls are located, they'll be copied in an existing incident and enable you to create a complete set of appropriate calls or media.
If you'd like to be sure that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you'll be pleased and your units could be installed. We also have skilled engineers that take pride in their great service and product installation in Gainesville, FL.
We also have service departments which are ready to cope with your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings typically fall into 3 categories, but we can offer custom maintenance plans that could fit the requirements of the buyers.
Standard
The normal agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You should know that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software improvements will become available and 24/7 monitoring. You'll not need to consider the parts and labor because they are all included.
Training
Quality Recording Solutions can enable you to provide complimentary web training throughout the warranty period to make sure that the team would have the knowledge to use the software. We're going to want you to enjoy the experience with the items so we will do everything to make certain that you will be confident when you are using the tools. We're going to make sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our main goal is to help you go out feeling at ease because you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We will even offer reconditioned systems that are actually refurbished to the original performance specifications. You'll be able to contact us to know more info on the service.