Quality Recording Solutions Provide Professional Assistance About Telephone And Radio Loggers In Savannah, Georgia
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a much safer place, aid the public safety professionals and to achieve all this through customized and friendly services. We could make this feasible by providing up-to-date, inexpensive, effective and dependable voice and data recording samples to public safety and support companies in the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you can already expect that we have everything to provide the requirements of agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees because they realize that looking after a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we are.
The value of the company is on the culture and personal relationships with clients. We can offer the best technical and customized customer service and do what we do best. We always keep our growth focused and intentional and we can concentrate on the quality of the services. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
You can check your website to understand more about this. Our products and services are all there so you could check it out.
We're also recognized to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by method of contributions and special gifts.
Service Location
We offer services to different agencies positioned in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very committed to what he is doing and he provide the demands of the customers and also the one who deals with our team to make sure that everything will be implemented correctly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time as he can very easily know and offer the demands of the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology up-to-date and make sure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he sees that he may help other folks.
The merchandise:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You do not need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving consistently frequently to ensure that they could meet the demands of the customers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. If you would like to have a live demo of the product, you can call us at this time.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could connect you to your NexLog Recorder is MediaWorks. You'll be able to get into this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. All incidents may be managed with a focused tab together with a graphical timeline view. This can allow you to handle multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and enable you to make a complete set of relevant calls or media.
If you'd like to make sure that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as customers. We pay attention to your satisfaction and we are going to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Gainesville, FL.
We also have service departments that are ready to handle your system together with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Huntsville, AL to suit the demands of the agency. Our offerings will typically fall into 3 groups, but we can offer custom maintenance plans that could fit the requirements of the clients.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates might be available and 24/7 monitoring. You will not need to consider the parts and labor since they are all included.
Training
Quality Recording Solutions can be able to offer web training through the warranty period to be sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the items and we will do everything to be sure that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we may make sure that we're going to provide you with on-site training at time of installation and we provide web-training over the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can call us to learn more about this.