Quality Recording Solutions Provide Professional Assistance Covering Voice Loggers In Jackson, Mississippi
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety specialists. We wish to do these with the aid of customized and friendly services. All of these can be possible with our up to date, dependable and affordable voice and data recording solutions for public safety and support agencies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we've got the best equipment to take care of and offer the needs of organizations in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and work balance for the employees. They completely know that taking care of a happy and fulfilled team of experts can help bring higher quality service and customer relations so they've got been centering on this aspect.
We've got over 40 years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the organization actually begins on the culture and personal relationships with the customers. We can surely offer the best technical and personalized customer service while we are doing what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the merchandise for 7 years.
You need to check our website to understand more about us, the products that we offer and the services that we offer. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We're providing services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our great quality products and services to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John absolutely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is dedicated to meet the demands of the buyers to the best of his ability and he always handles our team to be sure that everything could be appropriately implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the needs of our clients.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is inspired in his work as he knows that the playback of a call may help somebody else.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both dependable and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are very easy to use through the help of MediaWorks software and you can even access them on the web or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they could do this regularly to ensure that they can meet the demands of the buyers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. You could speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service which could certainly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You could access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even allow you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a terrific help to organize groups of associated calls on the saved incidents because every incident can be managed through a committed tab along with its graphical timeline view. This may allow you to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you want to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as buyers. We always consider your satisfaction more than anything and we will do anything to make certain that you'll be pleased with our products.
We've got the best engineers that could offer wonderful service and product installation in Athens, GA.
We've got service departments which are already ready to handle the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Biloxi, MS to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor could be included. You can even anticipate software updates and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. With this plan, a service charge will be incurred for on-site service and the buyers will pay money for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring could be included. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to ensure that the team can have the knowledge to make use of the software. We want you to enjoy using the merchandise that we provide so we can guarantee that you will be confident in using the tools. We can offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team will be guided in the process and discover more about the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. You can call us to learn more about this.