Quality Recording Solutions Give Reliable Suggestions On Digital Logging Recorders In Knoxville, TN
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety professionals and to achieve these through the best services probable. We might make it probable by offering up to date, dependable, affordable and effective voice and data recordings to all the public safety and support companies found at the Southeast.
We have plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you could expect that we've got the correct equipment to offer the requirements of any agencies in Panama City, FL.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully understand that looking after a happy and fulfilled team of experts can give them better quality service and customer relations so they have always been concentrating on this aspect.
We have over 40 years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the organization starts on the culture and personal relationships with customers. We can surely offer the best technical and customized customer service while we are doing what we do. We always keep our growth targeted and intentional and we are going to be focusing on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the items for 7 years.
You could check out our website to learn more about us, our product and the services that we provide. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving several companies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the needs of the customers and he is also the one who manages our team to ensure that everything will be appropriately implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to give the best for the clients.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in because he already sees that a playback might help someone else.
The Products:
Eventide
Are you searching for an simple to use recording solution that is secure and trustworthy? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continually improving their software frequently to make certain that they could meet the demands of the consumers. If you would like to know more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. You can certainly talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You will be able to access it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This may enable you to manage multiple incidents in one screen.
When the additional calls are located already, they will definitely be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To ensure that it is going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our buyers. We consider your satisfaction more than anything else and we will do everything to ensure that you'll be pleased and your units could be installed.
We've got the best engineers that could provide great service and product installation in Valdosta, GA.
We've got service departments which are already ready to manage the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get a specialist system.
Service
Quality recordings will offer multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our offerings usually fall into 3 different groups, but we're going to be able to create a custom maintenance plan that will fit your needs.
Standard
The regular service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer could have to pay for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to give web training during the warranty period to make certain that you and your team would know the way to use your software.
We will always want you to enjoy the experience with the products that we're offering so we're going to do what we can to make certain that you could be confident in using these tools and make it an asset for your agency.
To do this, we're going to provide on-site training at enough time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you could maintain the performance of your telephone recorder as technology ages.
We even provide reconditioned systems that are refurbished to the main performance specifications. To learn more info about the service, you may contact us right now.