Quality Recording Solutions Provide Very Best Suggestions On 911 Recorders In Savannah, GA
Our primary mission right here at Quality Recording Solutions is to offer a safer community for everyone and to offer support to public safety specialists. We want to do all these with the use of individualized and friendly services and all of it's going to be probable with our updated, affordable and trusted voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we've got everything that the businesses in Johnson City, TN.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation maintained its values over the years and their dedication to the hard work and work balance of their employees.
This is the primary reason why the corporation has been flouring for all these years. We understand the taking care of a satisfied and happy team of specialists can bring better quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will start on the culture and personal relationships with your clientele. We can definitely provide unparalleled technical and personalized customer service while we're giving what we do. We have always kept our growth targeted and deliberate and we are always focusing on quality more than anything else.
We have been offering a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support and parts for longer than 7 years.
You may always check our website to understand more about us and our services and products. We can also enjoy giving back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought many things on the table that would encourage his team members.
The favorite piece of assistance that John always says is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything will be appropriately implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time since he can easily know and offer the requirements of the clients.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is reliable and he is recognized to inspire others through his work as he knows that a playback of a call can help someone else.
The items:
Eventide
Do you wish to hunt for an easy to use recording solution that's both trustworthy and secure? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use over the help of MediaWorks software and you can also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve continuously frequently to ensure that they are going to meet the demands of the customers. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to find out about its capabilities. If you would like to have a live demo of the product, you could call us right now.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might permit you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an excellent help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab together with its graphical timeline view. This might be a good strategy to deal with multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are devoted to the items that we're delivering and also the personal experience as clients. It is essential to fulfill our consumers and we are going to do our best to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Mobile, AL.
The service department will surely be prepared to handle the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Montgomery, AL to suit the demands of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. You need to also expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included along with remote monitoring. With this plan, a service charge could be incurred for on-site service and the customers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to guarantee that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we are going to make certain that you'd be confident in using these tools. We are going to provide you with on-site training at the time of installation and provide web-training through the first-year warranty and while it is under service contract.
On these sessions, you and your team can be guided through the process and learn the features of the software. Our primary goal is to help you use the product with ease and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of radio recorders as technology ages. You can also call us to find out more about this.