Quality Recording Solutions Provide You Very Best Help On Telephone Recorders In Meridian, Mississippi
Our mission at Quality Recording Solutions is to actually provide a much safer community for everyone and to support public safety professionals. We want to do these over the help of personalized and friendly services. All of these could be possible through our up to date, dependable and affordable voice and data recording solutions for all the public safety and support companies found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to take care of and offer the requirements of businesses in Johnson City, TN.
History And Culture Of The organization
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The corporation is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that nurturing a happy and fulfilled team of specialists will offer them with better service quality and customer relations. We have more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the corporation is actually on the culture and personal relationships with our clients. We may offer the best individualized and technical customer service while doing what we can do. We always keep our growth focused and intentional and we can focus on the quality of the services. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you want to find out more about this, you may always check our website. We have services and products included there.
We are also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by way of contributions and special gifts.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought lots of things on the table to encourage his team members.
The favorite advice that he generally gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to deal with customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the requirements of the buyers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better as you would find out about the needs and wants of individuals.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he recognizes that a playback will help someone.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously on a regular basis to make sure that they could meet the demands of the buyers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You may also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also get data like geo-location and call routing logs. This may allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. Every incident will be managed through a devoted tab along with its graphical timeline view. This will help you deal with multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to build a complete set of appropriate calls or media.
If you would like to be sure that it's going to be easier, incidents may be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the merchandise that we're delivering and also the personal experience as consumers. It's really important to satisfy our clients and we are going to do everything to ensure that you will be pleased and your units could be appropriately installed. We also have skilled field engineers which are proud of their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Montgomery, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. Also, you can anticipate software updates and 24/7 remote monitoring. A service charge might be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There may also be software improvements included together with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring could be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to provide web training during the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the items and we are going to do everything to be sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we might make sure that we're going to provide you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We also offer reconditioned systems that are refurbished to the original performance specifications. To know more about this, call us at this time.