Quality Recording Solutions Provide Very Best Guidance Covering Call Loggers In Huntsville, Alabama
Our mission here in Quality Recording Solutions is to make the communities a more secure place, provide support to the public safety professionals and to attain these over the best services possible. We can make it probable by offering up to date, trusted, inexpensive and efficient voice and data recordings to all the public safety and support companies located at the Southeast.
We've got a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can anticipate that we have the correct equipment to provide the requirements of any organizations in Columbus, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the difficult work and work balance for the employees. They understand that nurturing a fulfilled team of professionals can provide better quality service and customer relations.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the company actually starts on the culture and personal relationships with customers. We are going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept everything focused and intentional and we focus on quality. We've got been offering an incredible product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS will even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support for the merchandise for 7 years.
You need to check our website to understand more about us, the merchandise that we offer and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We provide services to different agencies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring lots of things on the table which will encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he deals with our team to ensure that they can implement everything properly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the requirements of the buyers and provide them with the best services and products.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can surely help someone else.
The Products:
Eventide
Are you trying to find an simple to use recording solution that is secure and reliable? You don't have to go elsewhere because the Eventide recordings is what you need.
These recorders are really simple to use over the aid of MediaWorks software that you may access on the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is consistently improving their software regularly to be sure that they can meet the demands of the customers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. If you want to have a live demo of the product, you may call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You'll be able to get into it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of related calls into saved incidents. Every incident can always be managed on a committed tab together with its own graphical timeline view. This can allow you to control multiple incidents in one screen.
When the additional calls are located already, they'll undoubtedly be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it is going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We consider your satisfaction above all else and we will do everything to be sure that you'll be pleased and your units will be installed.
We have skilled engineers that are very professional and they offer fantastic service and product installation in Lake City, FL.
We have service departments which are already prepared to deal with the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you can have an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You can even expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be paying for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the items that we provide so we can guarantee that you are going to be confident in using the tools. We're going to provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team could be guided over the procedure and learn the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You could call us to learn more about this.