Quality Recording Solutions Offer Best Ideas On Digital Logging Recorders In Montgomery, Alabama
Our mission here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety experts. We wish to do all these with the use of individualized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and trusted voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we already have the tools to deal with companies in Johnson City, TN.
The History And Culture Of The corporation
Quality Recording Solutions was actually founded in 2000 and it has developed in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the organization has flourished due to these values. We know the nurturing a satisfied and happy team of specialists can bring better quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the corporation will start on the culture and personal relationships with your consumers. We will offer unparalleled technical and individualized customer service while we do what we do well. We've got always kept our growth targeted and deliberate and we're always centering on quality more than anything else.
We have been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the latest products in the communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for at least 7 years for all our products.
You are going to be able to check our website to know more about us and our products and services. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're supplying services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John surely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John usually says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is dedicated to meet the demands of the consumers to the best of his ability and he always deals with our team to make certain that everything can be effectively implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the needs of the consumers and provide them with the best products and services.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is a fantastic multi-tasker and he may also keep our technology up to date and make certain that everything will run correctly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it would help other individuals.
The merchandise:
Eventide
If you'd like to locate an easy to use recording solution that's secure and reputable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use over the help of MediaWorks software and you could even access them on the internet or through a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software constantly and they can always do this regularly to be sure that they will meet the demands of clients. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You may speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You can access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a terrific help to organize groups of associated calls on the saved incidents because every incident can be managed through a dedicated tab along with its graphical timeline view. This can enable you to control multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and enable you to build a complete set of relevant media or calls. If you'd like this make this easier, incidents might be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always devoted to the products that we deliver and also your personal experience as buyers. It's really important to satisfy our clients and we are going to do everything to ensure that you will be pleased and your units can be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Lake City, FL.
The service department will absolutely be prepared to deal with the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to suit the requirements of the agency. Our offerings will usually fall into 3 groups, but we can offer custom maintenance plans that will fit the demands of the buyers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you could anticipate that there would be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates will definitely be available and 24/7 monitoring. You won't have to think about the parts and labor since they are included.
Training
Quality Recording Solutions could be able to offer web training during the warranty period to be sure that you and your team would know how you can use your software.
We're going to always want you to enjoy the experience with the items that we're providing so we are going to do what we can to make sure that you may be confident in using these tools and make it an asset for your agency.
To make this feasible, we can offer you with on-site training at enough time of the installation and we will provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to know more about this.