QRS (Quality Recording Solutions) Provide You Very Best Tips Covering Eventide Recorders In Atlanta, GA
Our primary mission here at Quality Recording Solutions is to provide a more secure community for everybody and to offer support to public safety specialists. We want to do all these with the usage of individualized and friendly services and all of it will be feasible with our up-to-date, affordable and reliable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we have everything that the agencies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They fully understand that nurturing a happy and fulfilled team of professionals can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We've got more than 40 years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the company actually starts on the culture and personal relationships with clientele. We can unquestionably offer unparalleled technical and individualized customer service while we are doing what we do. We always keep our growth targeted and intentional and we will be focusing on quality. We have been giving an excellent product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the products for 7 years.
You may always check our website to learn more about us, our products and services. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We offer services to several organizations positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite assistance is: take care of your customers or somebody else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to give the demands of the customers and he is also the one who manages our team to be sure that everything will be appropriately implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the requirements of the customers all the time.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work since he sees that a playback can help someone.
Our Products:
Eventide
Do you wish to find a recording solution that's easy to use, secure and trustworthy? You do not have to look elsewhere because Eventide recording solutions is what you're trying to find.
These recorders are very simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide increases its software regularly to help meet the demands of the customers and also the QRS will keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to understand about the capabilities of this software. You can call us these days if you want to set up a live demo of the product and we're going to show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also enable you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of associated calls. Every incident could be managed through a focused tab together with its graphical timeline view. This can help you control multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to make sure that it'll be easier, incidents might be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the items that we supply and the personal experience as clients. Your satisfaction is always essential to us and we're going to do everything to be sure that you will be pleased and your units can be installed effectively. We also have skilled field engineers that are proud of their speedy service and product installation in Mobile, AL.
The service department will definitely be prepared to take care of the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you will be equipped with a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Biloxi, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we are going to be able to create custom maintenance plans that will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. Also, you could expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software updates included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the clients would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring can also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training throughout the warranty period to guarantee that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we're going to make certain that you'll be confident in using these tools. We're going to offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the buyers to help maintain the performance of their voice recorder as technology ages. You can also call us to know more about this.