QRS (Quality Recording Solutions) Give Very Best Recommends On Telephone And Radio Loggers In Savannah, Georgia
Our mission right here at Quality Recording Solutions is to offer a more secure community for all and to help support public safety professionals. We wish to do these with the help of customized and friendly services. All of these can be feasible through our up-to-date, trusted and affordable voice and data recordings for all the public safety and support companies located at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and offer the demands of businesses in Panama City, FL.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the main reason why the company has been flouring for all these years. We know the taking care of a satisfied and happy team of specialists can bring higher quality service and customer relations. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the business will actually begin on the culture and personal relationships with the customers. We can definitely provide unparalleled technical and individualized customer service while we are giving what we do. We've got always kept our growth concentrated and intentional and we are always concentrating on quality more than anything else.
We have been providing an incredible product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support and parts for longer than 7 years.
You may always check our website to learn more about us and our products and services. We can also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We're serving different companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John generally says is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always manages our team to be sure that everything will be correctly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the requirements of the customers and offer them with the best services and products.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is a fantastic multi-tasker and he may also keep our technology updated and ensure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that the playback of a call may help somebody.
Our Products:
Eventide
Do you would like to find a recording solution that's simple to use, secure and reliable? You do not have to look elsewhere because Eventide recordings is what you are looking for.
These recorders are incredibly simple to use through the MediaWorks software and it could be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system up-to-date.
If you want to understand more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You may call us now if you really need to set up a live demo of the product and we're going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service could also permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to the NexLog Recorder. You could access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software allows you to organize groups of linked calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This will allow you to control multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it would be easier in the foreseeable future, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We always consider your satisfaction above all else and we will do everything to be sure that you'll be pleased and your units can be correctly installed. We've got skilled engineers who are proud of their wonderful service and product installation in Tuscaloosa, AL.
We also have service departments which are prepared to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we will combine our efforts to make certain that you may have a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Montgomery, AL to suit the needs of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you could anticipate software updates and 24/7 remote monitoring. A service charge can be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be spending money on the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring could be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to be sure that the team would have the knowledge to make use of the software. We are going to want you to enjoy the experience with the products so we will do everything to ensure that you'll be confident when you're using the tools. We're going to also make sure that we can offer on-site training at enough time of installation and offer web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and your team can be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the main performance specifications. You need to call us right now to learn more.