QRS (Quality Recording Solutions) Offer Very Best Guidelines On Call Loggers In Birmingham, Alabama
Our mission at Quality Recording Solutions is to actually offer a much safer community for everybody and to support public safety professionals. We want to do these through the help of personalized and friendly services. These things could be probable because of our up to date, inexpensive and dependable voice and data recording samples meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to manage and offer the demands of agencies in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully understand that looking after a happy and satisfied team of experts can give them better quality service and customer relations so they've got always been focusing on this aspect.
We have more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the business actually starts on the culture and personal relationships with customers. We can absolutely provide the best technical and individualized customer service while we are doing what we do. We always kept our growth intentional and focused and we're concentrating on quality. We've got been offering an excellent product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also supporting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the merchandise for 7 years.
You need to check our website to learn more about us, the merchandise that we offer and the services that we provide. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We are supplying services to different agencies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a great leader and he was able to bring lots of things on the table which will encourage the team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he deals with our team to make certain that they could implement everything appropriately. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the products that we provide can meet the requirements of the buyers.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they're running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work as he understands that the playback of a call will help someone.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording samples will help you. These recorders are very simple to use if you could use MediaWorks software and they're accessible on the web or through the desktop application, which might make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software consistently and they could do this regularly to be sure that they could meet the demands of the clients. If you want to find out more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You may speak with us if you would like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could enable you to connect to your NexLog Recorder. You could access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be an incredible help to organize groups of connected calls on the saved incidents because every incident will be managed through a devoted tab together with its graphical timeline view. This might be a good way to deal with multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and enable you to create a complete set of appropriate media or calls. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of consumers. We always consider your satisfaction more than anything and we are going to do anything to be sure that you'd be pleased with our products.
We've got skilled engineers that are very professional and they offer wonderful service and product installation in Florence, AL.
We've got service departments which are already ready to deal with the system together with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you may have an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Knoxville, TN to help suit the requirements of the agency. Our offers generally fall into 3 groups, but we can make custom maintenance plans based on your needs.
Regular
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it'll cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates can be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to make certain that the team will surely have the knowledge to make use of the software. We want you to enjoy using the items that we offer so we can guarantee that you are going to be confident in using the tools. We are going to offer you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team could be guided through the process and learn the features of the software. Our goal is for you to use the product feeling at ease and you totally understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We also offer reconditioned systems that are refurbished to the original performance specifications. You may call us to find out more about this.