Quality Recording Solutions Give Excellent Assistance On Call Loggers In Montgomery, Alabama
Our principal mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety professionals. We want to achieve all these through customized and friendly services. These things can be possible because of our up-to-date, affordable and trusted voice and data recordings meant for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we surely have the best equipment to take care of and provide the requirements of businesses in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that taking care of a happy and satisfied team of professionals can offer them with better service quality and customer relations. We have more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the corporation is actually on the culture and personal relationships with our customers. We will offer you the best technical and individualized customer service and do what we can. We always keep our growth concentrated and deliberate and we can focus on the quality of the services. We have been providing an excellent product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is currently aiding legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you would like to know more about this, you may always check our website. Our products and services are all there so you could check it out.
We're also known to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of giveaways and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought many things on the table that would encourage his team members.
His favorite assistance is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he provide the requirements of the consumers and also the one who manages our team to be sure that everything could be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the demands of the clients at all times.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in because he already sees that a playback might help someone else.
The Products:
Eventide
If you want an easy-to-use recording solution that's both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are incredibly simple to use over the help of MediaWorks software and you can even access them on the net or through a desktop application, which could make the Eventide recorder more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to improve their software continuously and they could always do this regularly to ensure that they are going to meet the demands of buyers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to know more of its features. If you want a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and get data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of connected calls on the saved incidents since every incident will undoubtedly be managed through a devoted tab together with its graphical timeline view. This can permit you to deal with multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to develop a complete set of appropriate calls or media. If you would like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the products that we deliver and the personal experience as buyers. It is vitally important to meet our customers and we're going to do everything to make sure that you are going to be pleased and your units can be effectively installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Valdosta, GA.
The service department will invariably be prepared to take care of the system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Knoxville, TN to suit the needs of the agency. Our offerings frequently fall into 3 groups, but we will offer custom maintenance plans that can fit the requirements of consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the corporation hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it'll cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates will unquestionably be accessible and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions will be able to provide complimentary web training throughout the warranty period to make sure that your team can have the knowledge to make use of the software. We always want you to enjoy this experience with the products so we are going to do everything to make sure that you're confident in using the tools. We're going to also make sure that we can provide on-site training at enough time of installation and provide web-training on the first-year warranty and while it is under service contract.
Throughout the sessions, you and the team could be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice logger as technology ages. We also offer reconditioned systems that are refurbished to the original performance specifications. You must call us right now to learn more.