QRS (Quality Recording Solutions) Provide You Best Assistance On Eventide Recorders In Biloxi, Mississippi
Our mission here in Quality Recording Solutions is to make the towns a more secure place, provide support to the public safety experts and to attain these through the best services probable. We can make this possible by giving updated, affordable, effective and dependable voice and data recordings to public safety and support businesses in the Southeast.
We have a lot of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could expect that we have the right equipment to offer the requirements of any organizations in Jacksonville, FL.
History And Culture Of The organization
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation is always centered on its core values and its devotion to family values. They always see the tough work and work balance for the employees as they realize that having a happy and satisfied team of experts can offer better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the business is actually on the culture and personal relationships with our clients. We can provide the best customized and technical customer service while doing what we can do. We always keep our growth focused and deliberate and we can focus on the quality of the services. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
If you'd like to understand more about this, you could always check our website. Our products and services can also be found there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and giveaways.
Service Location
We are offering our services to various businesses positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're surely excited to provide great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a big fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your buyers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of the buyers and he is also the one who handles our team to make certain that everything can be correctly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they could offer the needs of the buyers all enough time.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he sees that a playback may help someone.
The items:
Eventide
If you would like to locate an easy to use recording solution that is secure and reliable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are incredibly simple to use through the help of MediaWorks software and you could even access them on the web or through a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continuously and they do this regularly to ensure that they could meet the demands of clients. If you want to learn more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. If you want a live demo of the product, you could speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would allow you to connect your NexLog Recorder. You can access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also enable you to organize groups of connected calls on the saved incidents since every incident will surely be managed through a committed tab along with its graphical timeline view. This can permit you to deal with multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to develop a complete set of appropriate calls or media. If you'd like this make this easier, incidents can be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the items that we deliver and the personal experience as customers. Your satisfaction is always important to us and we're going to do everything to ensure that you are going to be pleased and your units will be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department will always be prepared to take care of the system along with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you will have a professional system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that could fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You should also expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customers would pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will also be included on the premium package. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This may ensure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to ensure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team can be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems which are refurbished to the original performance specifications. To learn more information about the service, you may contact us at this time.