QRS (Quality Recording Solutions) Offer Us Good Suggestions On Voice Recorders In Murfreesboro, TN
Our principal mission here at Quality Recording Solutions is to offer a more secure community for everybody and to offer support to public safety specialists. We want to do all these with the usage of individualized and friendly services and all of it is going to be probable with our up to date, affordable and trustworthy voice and data recording solutions meant for public safety and support agencies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you can expect that we have everything that the businesses in Albany, GA.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The corporation has always preserved its core values, strong devotion to family values, tough work and also work balance for all the employees.
This is the main explanation why the organization has been flouring for all these years. We understand that nurturing a happy and fulfilled team of specialists can lead to better quality service and customer relations. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the business starts on the culture and personal relationships with the clientele. We can unquestionably offer unparalleled technical and personalized customer service while we are giving what we do. We always kept our growth targeted and intentional and we focus on quality more than anything else.
We have been offering a terrific product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for more than 7 years.
You may always check our website to learn more about us and our services and products. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the demands of our consumers and he is also the one that manages our team to ensure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer terrific services to clients.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology updated and make certain that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work since he knows that he will help other folks.
The Products:
Eventide
Do you want to search for an easy to use recording solution that's both dependable and secure? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use with the help of MediaWorks software and you could also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is continually improving their software on a regular basis to make certain that they can meet the demands of the buyers. If you would like to know more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. You could also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This can actually let the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to the NexLog Recorder. You are going to be able to get into it over the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also allow you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software will even permit you to organize groups of linked calls to saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This will enable you to manage multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To make certain that it is going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units can be installed. We also have skilled engineers that take pride in their wonderful service and product installation in Athens, GA.
We also have service departments that are ready to cope with your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a professional system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Tupelo, MS to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. You need to also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge could be incurred for on-site service and the customers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring can be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to make certain that the team can have the knowledge to make use of the software. We want you to enjoy the usage of our products so we're going to guarantee that you will be confident to use these tools. We're going to offer you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our primary goal is to help you use the product easily and understand all the features that it could provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of radio recorders as technology ages. You can also call us to know more about this.